darlascandles Posted May 9, 2007 Share Posted May 9, 2007 Anyone ordered from here?........I placed an order on May 3, and haven't heard anything, (past the acknowledgement) nor gotten any response to emails. I called and left message on answering machine....just wondered if anyone knows anything about them or if they are still in business or ?Thanks! Quote Link to comment Share on other sites More sharing options...
PamR Posted May 9, 2007 Share Posted May 9, 2007 I placed an order back in Feb, never received anything. I know alot of people had trouble with the customer service, but this was the first time for me. I won't order from them again.Pam R Quote Link to comment Share on other sites More sharing options...
Luci Posted May 9, 2007 Share Posted May 9, 2007 Do a search on here and you'll read lots about them. You might try searching for almost hell and find some comments. Quote Link to comment Share on other sites More sharing options...
Candlebuddy Posted May 9, 2007 Share Posted May 9, 2007 I ordered from them a couple of years ago and it took me months to receive my order ... that was the first (and last) time I ever did business with them. I learned the hard way. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted May 9, 2007 Share Posted May 9, 2007 You may be waiting a long time to get your product....Call or email to cancel your order and get your money back....and Hurry... Quote Link to comment Share on other sites More sharing options...
laura9259 Posted May 9, 2007 Share Posted May 9, 2007 They have had the same lame excuse on their website ( explaining why orders are behind ) for years They need to shut down until they get their sh*t together! Quote Link to comment Share on other sites More sharing options...
spatreats4u Posted May 9, 2007 Share Posted May 9, 2007 same story different day.....year & years of crap w/ her:mad: DO NOT BUY should be the title Quote Link to comment Share on other sites More sharing options...
anhoki Posted May 9, 2007 Share Posted May 9, 2007 When I would order from her YEARS ago I had to tell her it was URGENT and I had an order waiting to get her to acknowledge my order. DH will not allow me to order from her and he knows he can't "tell me what to do". Does that tell you anything??!!? Sorry you had to experience it. Quote Link to comment Share on other sites More sharing options...
darlascandles Posted May 9, 2007 Author Share Posted May 9, 2007 Thanks everyone.....I tried to search before hand, but must have typed something wrong, didn't see the warnings........thankfully, I put it on my credit card, so I had better not be charged and can get it reversed if I am....but I will email and tell her nevermind and to cancel since she can't respond. (not sure she reads them, maybe just doesn't RESPOND to them). Thanks again all!!! Quote Link to comment Share on other sites More sharing options...
Candybee Posted May 9, 2007 Share Posted May 9, 2007 That site has had problems forever it seems! I tried ordering once last year and never again. I called to cancel my order. Got a lame excuse about someone being sick and her shorthanded.. blah.. blah.. blah...They are off my supplier list. Quote Link to comment Share on other sites More sharing options...
celicagtca Posted May 10, 2007 Share Posted May 10, 2007 Pretty bad when they display all these wonderful reviews?http://www.candleandsoapstuff.com/feedback.html Quote Link to comment Share on other sites More sharing options...
chauntelle Posted May 10, 2007 Share Posted May 10, 2007 i am disgusted by this 'family run business' do u know that they have a 'bad debt 'list for customers names and details to be displayed if they havent paid for an order!!!( go to policies> scroll to the bottom> click on the 'bad debt list' highlighted in blue>scroll to the 'bad debts page' highlighted in purple) where you will find peoples names and towns what gives her the right why dont you guys who have been miss lead or not given products which you have paid for do a list for all that she owes u with amounts and im sure theres a few more who r owed money than havent paid and has she thought that if she respected her customers then she wouldnt have people cancelling orders or not paying!!!Sorry for ranting but it made me see mad!!!! God she needs putting out of business im just glad shes not in england wen i think to last year wen i was looking for a new supplier!!!! :mad: :mad: Quote Link to comment Share on other sites More sharing options...
darlascandles Posted May 10, 2007 Author Share Posted May 10, 2007 Wow.......how could she have people who haven't paid....when you have to pay for your order and your credit card approved BEFORE she ships the order? I think her bad debt page is as phoney as her customers review page.....I emailed and told her to cancel my order, not to dare try to charge my credit card, and thanked her for leaving me hanging for two weeks, not knowing what was going on.....I also suggested since she has kept the same excuses for so long that she change them, or better yet, stop taking HONEST people's money and close the damned site down. She still hasn't emailed or called me back! lol Quote Link to comment Share on other sites More sharing options...
darlascandles Posted May 10, 2007 Author Share Posted May 10, 2007 This is equally as interesting.........i may start a new post on her yahoo group page..............as well as report her to yahoo stores.http://groups.yahoo.com/group/candleandsoapstuff/messages Quote Link to comment Share on other sites More sharing options...
darlascandles Posted May 10, 2007 Author Share Posted May 10, 2007 nevermind.......only a message page from HER pages of excuses........dang it! it really gripes me when I wait around for an order, and have other things waiting on THAT order..........turns out, I could have ordered EVERYTHING from another site, instead I didn't get 1/2 the stuff coz i had already ordered here. Arrrrghhhhh Quote Link to comment Share on other sites More sharing options...
chauntelle Posted May 10, 2007 Share Posted May 10, 2007 At least you have learnt now and told so many other people like yourself about her!!! adventually she will go out of business after all word of mouth is only worth something if its positive funnily enough no body has tried to defend her or said different from what u have said!! wonder how she sleeps at night!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
wvcandlecrazy Posted May 20, 2007 Share Posted May 20, 2007 I am from WV and I bought from her one time and that was enough for me, it took me forever to get my order and that was after e-mailing her and "not" getting any replies. I was so fed up when I finally did get my order. which by the way was great prices BUT~the most HORRIBLE customer service I have ever recieved!! I think that was about 2 years ago!! Warning ~stay awy from that site!!!!Sue Ann Quote Link to comment Share on other sites More sharing options...
Deb Posted May 20, 2007 Share Posted May 20, 2007 How in the world does she manage to stay in business?? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.