eugenia Posted January 6, 2007 Share Posted January 6, 2007 I get these now and then. This is my standard response:At this time we do not offer free samples. However, we have no order minimum and charge actual shipping rates. We look forward to hearing from you!Would you change anything?e Quote Link to comment Share on other sites More sharing options...
SueH Posted January 6, 2007 Share Posted January 6, 2007 No, that sounds good to me!! Quote Link to comment Share on other sites More sharing options...
dcroome2005 Posted January 6, 2007 Share Posted January 6, 2007 Sounds good to me. I always through samples in with orders but I am not giving away free stuff for nothing. Call me stingy but that is the way it works with me. LOL Quote Link to comment Share on other sites More sharing options...
LisaMD Posted January 6, 2007 Share Posted January 6, 2007 Sounds good to me as well. I too include free samples with orders (usually bath bombs), but don't send out anything free without a purchase. Quote Link to comment Share on other sites More sharing options...
Hibiscus Posted January 6, 2007 Share Posted January 6, 2007 I didn't mind giving away free samples to those that hadn't tried any of my products. I also gave samples to those that had purchased. I did get sales from the samplers. That is what I'm supposed to be working on this weekend...making sample packages. I think samples are a very good way to generate more sales. I had a customer who never used a tart and I just happened to put one in her sample package and told her how it was used and she came back a few days later and purchased more. It's really just advertising:wink2: gotta spend money to make money, right? and we aren't talking full size products. Soap shavings and 1/2 tsp of lotion or cream..lol...for every sample I've given out i've gotten a sale and it wasn't always from the person who i gave the sample to!I don't expect to get a sale for every sample but along with word of mouth and other forms of advertising it can't hurt. Quote Link to comment Share on other sites More sharing options...
soapmom25 Posted January 6, 2007 Share Posted January 6, 2007 We offer a "free sample" if the buyer pays S/H. That particular cart button charges them a flat $5.00For customers that email requesting a sample shipped I direct them to the pages where these are offered and/or tell them almost word for word what you already stated. Every once in a while somebody will go ahead and order "just 1" but most of the time it's just somebody fishing for free stuff that I don't believe ever intends to buy anyway Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted January 6, 2007 Share Posted January 6, 2007 There's no right or wrong response and yours sounds fine. I think it's good to send out such a standard response because you never know, the person could turn out to be a customer later on. Quote Link to comment Share on other sites More sharing options...
eugenia Posted January 6, 2007 Author Share Posted January 6, 2007 Thanks all. I do include samples with orders. I was referring to email requests.e Quote Link to comment Share on other sites More sharing options...
celicagtca Posted January 6, 2007 Share Posted January 6, 2007 Tell them to emal "Yankee" and see if they can get a "Free" sample before they order. Don't think so!!!! Quote Link to comment Share on other sites More sharing options...
CareBear Posted January 6, 2007 Share Posted January 6, 2007 I like your response. I would certainly expect them to pay shipping at minimum, but believe that including snippets with an actual order is perfectly fine - Quote Link to comment Share on other sites More sharing options...
SoapInTheCity Posted January 6, 2007 Share Posted January 6, 2007 Maybe you should add a section on your website with a 'Sample Products for sale' that way you will still make money off your samples and people know right away that you sell your samples. That is what I do. 5 samples for $3.00. It's usually odds and ends of soap but perfectly good. You could do the same with any other products you have too. HTH:highfive: Quote Link to comment Share on other sites More sharing options...
Hibiscus Posted January 6, 2007 Share Posted January 6, 2007 Tell them to emal "Yankee" and see if they can get a "Free" sample before they order. Don't think so!!!!You know that yankee has spent years building their reputation to the point of not having to do that unless it's some new promotional item. Which is where we, or at least I am trying to get to. My website isn't up but when it is I wil offer samples if they pay shipping and send an evelope for it. I suspect most people won't bother. there will be a limit. Have you ever seen those tiny sample packages where there is a smidgen..lol of product? just enough to give you an idea of what to expect...that's what they'll get!.. Quote Link to comment Share on other sites More sharing options...
gngrbrdmtn Posted January 6, 2007 Share Posted January 6, 2007 I agree your wording sounds just fine. I'm the same... I don't offer "free samples," but I do include a few goodies in with orders, more or less depending on order size, etc.I'm getting ready to add fabric by the yardage back onto my site, and I'm going to set up to where "swatch packs" can be ordered for a very nominal charge, basically to cover postage plus a little for the fabric and cutting. I like the idea others have posted here about offering "samples" for enough to cover shipping plus a bit. Quote Link to comment Share on other sites More sharing options...
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