amieelynne Posted June 7, 2006 Share Posted June 7, 2006 I just had to share this, in light of the recent threads floating around CT about CS or the lack there of it in business today.I just hosted my very first co-op, here through CT, and let me just say it wasn't as easy as I thought it would be..lol wheew, you were right tallbabydoll. anyway--it was an FO co-op for peaks. there were 90+ FO's ordered, I had to relay that order to peaks and then make the payment. not such a small endevour...I placed the order this morning and then had to leave for work. came home from work to a nice email from nichelle at peaks asking me to review the order to amke sure everything is right. I've been going back and forth with her for the last 2 hours sorting out and making sure the order was right, and then setting up payment--so that I could pay for everyone else's stuff from paypal and use my CC for my things, a bit more complicated on their part--and yes, I did appologize for the inconvience may or may not sound exceptional at this point--unless you notice that it is 12am EST (here) and 10pm there where they are! peaks closed at 5pm, yet here they were 5 hours after closing time working with me to insure they could ship out tomorrow! this is exceptional customer service..and I have to say that they have won me over as a customer--I have never ordered from them before, but I am sure I will be ordering again and again after this experience...can you tell I'm happy with their CS? lolok, off my soapbox now Quote Link to comment Share on other sites More sharing options...
gerrie Posted June 7, 2006 Share Posted June 7, 2006 I agree, Peaks is one of the best suppliers out there. They seem to always go above and beyond what is expected of just plain good ole CS. And I am always amazed at the speed they get the order packed and shipped off. Quote Link to comment Share on other sites More sharing options...
Kaybee23 Posted June 7, 2006 Share Posted June 7, 2006 They don't get much better than that for CS, Alan and Nachelle run a top notch business. Quote Link to comment Share on other sites More sharing options...
Freezin Posted June 7, 2006 Share Posted June 7, 2006 I agree that Peak's is great too. They have great products - Nachelle, Alan and staff are great. I also have to give Becky and staff at JS for the great CS they have too! Quote Link to comment Share on other sites More sharing options...
SheilaW Posted June 7, 2006 Share Posted June 7, 2006 I have to say that out of the many suppliers that I have dealt with that Peak comes in number 1 consistently for the best customer service!! Now if only they weren't so darn far away. Although shipping has always been reasonable. In fact the saving on fo % wise typically covers the shipping. Quote Link to comment Share on other sites More sharing options...
cindym Posted June 7, 2006 Share Posted June 7, 2006 I have to agree 100 %, I order a lot of things from Peaks that I could get closer however when I order from them I know exactly what I am getting. They do not inflate shipping at all and sometime shipping is cheaper than from east coast suppliers. Go figure!!!! Cudo's all the way around for Peak's customer service. Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted June 7, 2006 Share Posted June 7, 2006 Wow, that is really going the extra mile. Quote Link to comment Share on other sites More sharing options...
Lorrie Posted June 7, 2006 Share Posted June 7, 2006 Peak's has always had great service. Nachelle is the best when you are dealing with co-ops. I really enjoyed working with her when I did a pour pot co-op a year ago. Quote Link to comment Share on other sites More sharing options...
Scented Posted June 8, 2006 Share Posted June 8, 2006 Sometime just tell Nachelle to go home lol!! I think they've got extremely great CS Quote Link to comment Share on other sites More sharing options...
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