If I were you, I'd get as much physical proof as possible...anything she has given in writting from your customers. Keep everything as it will help you in the end. I know a rep. from that company that swore they were "all natural soy" candles, and I kept correcting her...I actually told her that they were going to change the label even before she knew (thanks to this board!!). Their company is from my area...actually their factory is extremely close to me. I only make candles as a hobby but they have really misinformed their rep.'s or possibly just didn't inform them correctly (IN MY OPINION), since the one I know said that other candle makers use lead wicks and we all know that's not the case in the U.S. It's sad what people will do. Good luck to you.