The clip in Nigeria, they show the DHL woman at the office getting really defensive when Chris was asking her questions. She lied about the package being picked up, yadda yadda. Are they directly involved? I highly doubt it... indirectly? Probably so. I use DHL when I have to... meaning when a company ships only through that DHL. I really don't care for any of the delivery companies. Rates are high, but you can't do anything about it. Especially the USPS, the largest monopoly in the country. And yes, it's a monopoly under antitrust laws, being as the are a private company, not under governmental rule. I guess its a difficult job to do, and they do "their" best. Could the system be done for efficiently, ABSOLUTELY! I think that every time I have a package coming from upstate, and it is routed to NY, then to Pittsburgh, then to New Castle, then to Hermitage, then to Sharon, before it hits my porch. Enough rambling... Sorry if you "had to take offense," but again, I was just speaking from experience. I can't critic your husband as he has never delivered anything to me to my knowledge. I am sure he is great at his job.