Bizzy it may all turn out ok, I had placed an order with Alabaster some time ago and it came in a used box with some kind of writing on it. I had 6 FO's (16oz size) one was a birthday cake. It had leaked everywhere, to the point the bottom of the box was a pad of slim, inside and outside. I emailed them and told them, they immediately appologized, sent me a new one and even some samples with it. The box really wasn't an issue to me as I don't care what they use to get them here, I don't sell their box so doesn't matter. But the FO was a whole different issue and was taking care of with no problem. So, I don't know who your company is but this could be exactly what they will do for you too. Good Luck!