Having ordered a lot of stuff in the past 3 months, I have to give a to a few who have helped & made the newness of it all less overwhelming by what I think was (is) good cs The Gourmet Rose: Heather ships my M&P at the speed of light (and flat rates!) extremely knowledgable about every product she sells (can't say that for some I've talked to)...personable & quickly answers my inquiries with detailed emails until I'M satisfied & never comes across like I'm a PITA Lotioncrafter: Jen quickly & friendly responds to every dumb question I have about that darn CME, even if I've already asked 100 x's Soaper Supplies WSP & NG MMS: Quick responses & updates on the site so you always know what's going on OT: Gotta love Suz & her dedication to cs when it comes to "her" oils The Pouch Depot: Had a CSR spend over 30 mins on the phone with me while I measured items so I could be sure to get the correct size organza bag, just so I wouldn't have to ship them back Lonestar gets a bow for quick shipping, but a :whistle: for email responses (a cs no-no in my book) I've ordered from others, but this is a "good cs" thread Basically for me, good cs means prompt, FAIR shipping & good communication, willingness to "make it right" no matter what, timely response to inquires & knowledge of the products they/the company sell(s) (i.e. NOT having to wait 7 dys for the 1 person who knows everything to return from vacation! geez) Sharon Damn, by the time I stirred the stew, folded & reloaded clothes, er...relieved myself, & came back to finish my post... all this! I better learn to keep up...fast!