Darn, never had one problem with WSP. They once put the wrong fragrance in my box when I went to pick up, and mailed me the right fragrance the next day (since I could not go and pick it up for awhile) I practically feel like family when I go to pick up my orders, they see my face at least 4 times a month. They know me and J by name, lol. Spinning the prize wheel is fun too:drool:. Won a pound of diffuser oil a few weeks ago. Their selection is top notch, so I better stay on my best behavior. Sorry to hear you had problems and became banned :embarasse. The donation thing is easy, if you do not want to donate then pick no donation. Once a person orders a few times they know to look for the donation thing and change it if they do not want to donate. It is always there. On another note, I have a few banned customers too. All the money in the world would never persuade me to take another dime of their money. Some customers just give a company too many problems (not saying anyone here did!) and its better for that company to let them "go." I have no patience anymore for PITA customers who find something wrong with everything and seem to be looking for freebies all the time. I used to be a sucker but the past 2 years have really taught me that if a person thinks they can walk all over you and get what they want, they will. Sorry, that was a mini rant. Had a rotten experience the other day...