Oh yea, I have never ordered from her but many people at the Dish (the forum I am at most) have had bad experiences with her and there is at least one thread that I know of about her screwing people over. About a month or two ago I was trying to sell some of my molds and stuff on craiglist and put up a link to my photobucket which has my name misscrabapple on it. Wouldn't you know two people emailed me asking if I was the owner of crabapple soaps ( I am not affiliated with them at all, and I was a Crabapple first) telling me they had problems with orders and trying to get in touch with the company. I thought man she is screwing people all over the US this one. I hope you can resolve it in your favor.