Huh, that's funny, because not only was I not informed when something was out of stock, I was also charged for the item as well. When I called to tell them I was charged for an item I never received they then told me it was out of stock. This is not the only problem I've had with this company which is why I stopped using them 3 years ago. I'm sure if we all got the fantastic service you did, none of us would be complaining. Even a broken watch is right twice a day, so I imagine that even they can get it right once in awhile. I also had an issue with them sending me the wrong scent that took months to get straightened out. They kept trying to convince me that Red Currant should smell like Cinnamon. I suggested to them that maybe the Red Hot Cinnamon and Red Currant got mixed up but they kept insisting that Red Currant should smell like Cinnamon. By the time I finally talked to Cindy and got it all straightened out, I didn't feel it was worth it to do business with them anymore.