Ron is great...give him a call or drop him an email. I have never had any problems with Fairway glass and the customer service is first rate. I once had a conversation with him for about 15 minutes about shipping rates and finding the the cheapest freight quotes. He went above and beyond what he had to do!! As far as samples I think I got 3 or 4 the first time and 2 the second time...also FYI, if you call and talk to them to place your order the prices are cheaper than ordering off the website.