inherowndominion Posted January 14, 2010 Share Posted January 14, 2010 I just placed an order with tog on etsy, and I know it takes a long time to get stuff in, I've read a lot of negative feedback about how long it takes. But most of the stuff on this board about TOG is from a year ago.Anyone order lately? Quote Link to comment Share on other sites More sharing options...
CareBear Posted January 14, 2010 Share Posted January 14, 2010 nope, but I did get a nasty message from him recently. same old jacka$$. Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted January 14, 2010 Share Posted January 14, 2010 I almost placed an order with that shop but I read the feedback and decided not to. I cant wait a month... my husband ended up building molds for me. Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted January 14, 2010 Share Posted January 14, 2010 (edited) i ordered from there along time ago..it did take awhile to recieve.....i still have the mold..it still works good...but i don't use it alot...there is a bit of seperation on the corner seams..under alot of use..i don't know if it would hold up good..especially if you gell in the oven..i like to use it for salt bars..that way i don't have to cut them..for that...reason i like the mold.. Edited January 14, 2010 by 8-GRAN-ONES Quote Link to comment Share on other sites More sharing options...
CareBear Posted January 15, 2010 Share Posted January 15, 2010 (edited) someone on another forum recently bought one of his molds. she posted this: "I was also told that IF I do have problems with my liner that he will replace it for a minimal price. "so if you do decide to order, I'd personally clarify what happens if your mold turns out to be faulty or sub-standard. Edited January 15, 2010 by CareBear Quote Link to comment Share on other sites More sharing options...
inherowndominion Posted January 15, 2010 Author Share Posted January 15, 2010 Thanks guys! I ordered a beveler from him...I did email him asking how long it'd take, but no response of course. I'll wait a month, any longer than that and I'm filing a paypal claim. It shouldn't take a month to build a beveler.I also ordered from FCS, I ordered a cutter. I hear those take forever too....ugh! Quote Link to comment Share on other sites More sharing options...
jbren Posted January 15, 2010 Share Posted January 15, 2010 :lipsrseal Quote Link to comment Share on other sites More sharing options...
Scent Cellar Posted January 15, 2010 Share Posted January 15, 2010 I also ordered from FCS, I ordered a cutter. I hear those take forever too....ugh!Actually I have had great service from FCS considering they make the cutters to order. Quote Link to comment Share on other sites More sharing options...
Kitn Posted January 15, 2010 Share Posted January 15, 2010 Thanks guys! I ordered a beveler from him...I did email him asking how long it'd take, but no response of course. I'll wait a month, any longer than that and I'm filing a paypal claim. It shouldn't take a month to build a beveler.I also ordered from FCS, I ordered a cutter. I hear those take forever too....ugh!I just got my tank yesterday - 6 weeks after I ordered it . Not impressed with the time frame at all. Quote Link to comment Share on other sites More sharing options...
Scent Cellar Posted January 15, 2010 Share Posted January 15, 2010 I just got my tank yesterday - 6 weeks after I ordered it . Not impressed with the time frame at all.I have 2 tanks & only waited 2 weeks for each. Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted January 15, 2010 Share Posted January 15, 2010 If they are getting more popular, and getting more orders.. might have problems keeping up with them. and if thats the case, they need to specify that it will be 6 weeks, or limit the amount of orders they will take at any given time. I'd be very unhappy with that time frame myself unless I was told up front that was how long it would be and I made the decision to buy it anyways. Quote Link to comment Share on other sites More sharing options...
inherowndominion Posted January 15, 2010 Author Share Posted January 15, 2010 Thanks guys! Good to know I'm not alone! As far as FCS goes, I ordered last week and got an email already telling me "to be patient" go figure. I'll wait another week before I email again. I just really really wanted a wire soap cutter. I heard theirs was good so I gave it a go.As far as TOG goes, I've heard that he's not pleasant to work with. He STILL hasn't emailed me back, no surprise. I'm giving him 4 weeks, then I'll shoot him another email, and if nothing, I'll file for a refund with paypal and go elsewhere.I agree, they really should be upfront about how long it takes. Not a fan of having to wait 8 million years for supplies. I'm not sure why they do a "made to order" thing? You'd think you'd at LEAST have 1 made at all times...is there something I'm missing here? I certainly wouldn't sell soap that hasn't been cured yet and then tell someone "Oh, sorry gotta wait another 8 weeks..." Quote Link to comment Share on other sites More sharing options...
Carrie Posted January 16, 2010 Share Posted January 16, 2010 Wow, that's twice in one week someone has drug his name out of the gutter. All I'll say is buyer beware.Carebear, you used to be one of Pauls biggest fans, what happened? Quote Link to comment Share on other sites More sharing options...
CareBear Posted January 16, 2010 Share Posted January 16, 2010 Thanks guys! I ordered a beveler from him...I did email him asking how long it'd take, but no response of course. I'll wait a month, any longer than that and I'm filing a paypal claim. It shouldn't take a month to build a beveler.I also ordered from FCS, I ordered a cutter. I hear those take forever too....ugh!double check how long you have to submit the claim - you want to do it before the time expires (if necessary, of course)! Quote Link to comment Share on other sites More sharing options...
Kitn Posted January 16, 2010 Share Posted January 16, 2010 Thanks guys! Good to know I'm not alone! As far as FCS goes, I ordered last week and got an email already telling me "to be patient" go figure. I'll wait another week before I email again. I just really really wanted a wire soap cutter. I heard theirs was good so I gave it a go. agree, they really should be upfront about how long it takes. Not a fan of having to wait 8 million years for supplies. I'm not sure why they do a "made to order" thing? You'd think you'd at LEAST have 1 made at all times...is there something I'm missing here? I certainly wouldn't sell soap that hasn't been cured yet and then tell someone "Oh, sorry gotta wait another 8 weeks..."That is exactly what I was thinking .Mine was not "custom" they are regular stock in the 3 popular sizes. I can only think that they use the money as it comes in to make them.Not a great way to do business. I too got an email that was semi rude , when I emailed after almost a month.They might have a fabulous product but the customer service sucks imho. Quote Link to comment Share on other sites More sharing options...
inherowndominion Posted January 17, 2010 Author Share Posted January 17, 2010 I looked and I have 45 days to file a claim. I'll email him once, wait a day, then file. I already did email him and still no response. I see that he can respond to message boards and plug his product (I saw that on a soaper's board recently on a different site) but can't answer emails. That's really annoying!And Kitn, I agree, bad business. Real bad business. I ordered a planer too, so it's not like it needs to be CUSTOM or anything! Quote Link to comment Share on other sites More sharing options...
cdesousa5 Posted January 17, 2010 Share Posted January 17, 2010 TOG is bad news. I'm sorry to hear about FCS as I would not want to wait so long either. The problem these days is probably the economy and running capital is scarce , as most business' are not debt free. Quote Link to comment Share on other sites More sharing options...
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