Jeana Posted July 31, 2009 Share Posted July 31, 2009 Do we need to inform people we want to use their comments about our products on our websites or other promotional avenues? I know not to use full names. I'm just wondering if we can just quote the customers or need get permission. Quote Link to comment Share on other sites More sharing options...
grama Posted July 31, 2009 Share Posted July 31, 2009 I always ask permission. Quote Link to comment Share on other sites More sharing options...
Bernadette Posted July 31, 2009 Share Posted July 31, 2009 I only use first names, city, and state. I checked, and when you do it that way, you don't need permission. Quote Link to comment Share on other sites More sharing options...
Jeana Posted July 31, 2009 Author Share Posted July 31, 2009 I only use first names, city, and state. I checked, and when you do it that way, you don't need permission.That's what I was thinking, just do a partial name. Where did you check this out? Quote Link to comment Share on other sites More sharing options...
Scented Posted July 31, 2009 Share Posted July 31, 2009 Except for one thing -- if they say anything about your product heals something, you can be fined by the FDA. I think you need to be very careful of what you use and even more now that there are easier ways to contact the FDA to report your sites and business. I know, it sucks, but unless you are licensed to sell OTC drugs, you can't promote your products as such by word or word of mouth. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted July 31, 2009 Share Posted July 31, 2009 I email the customer back and thank them for the wonderful feedback.Then I ask if they would mind if I use their comment on my website.I let them know that I will only use their name and state and date when I post it..They always seem excited and say sure..ETS: It's a good way to advertise, letting the customer know you are posting their comment. They may tell family and friends about it which will direct traffic to your site.. Quote Link to comment Share on other sites More sharing options...
MaggieMay Posted August 3, 2009 Share Posted August 3, 2009 I have on my website a place where the customers can leave their feedback if they choose too...and if they do not buy from the website and they love the product and they have a computer I ask them when they have time if they good leave feedback...HTH'sMaggie Quote Link to comment Share on other sites More sharing options...
Bernadette Posted August 3, 2009 Share Posted August 3, 2009 Just back from a mini vacation and saw this. I checked it out with my attorney. Since I'm the maker of everything on my site and should know better, I never post any claims by customers such as "it helped my sceriosis"(sorry about the spelling-haven't finished my coffee yet!), only generic like" it made my skin feel so soft". Quote Link to comment Share on other sites More sharing options...
LynnS Posted August 3, 2009 Share Posted August 3, 2009 I have a website but don't have where customers can post comments about my products.Have thought about it though.But for me posting something someone else said," NO I wouldn't do that".I want the customer to post on my site themselves what they think of my products. The customer comments section might be a option for you. After so long and no comments just take it off. It does show a date from a few sites I saw.Some had comments dated back from almost 2 years.I would take some of that off.Kinda a long time IMO. LynnS Quote Link to comment Share on other sites More sharing options...
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