Candle Makin Momma Posted December 26, 2006 Share Posted December 26, 2006 I love Bitter Creek, I really do. But I am really bumming right now.I ordered the 12 i oz samples for $20. I was psyched because I figured I could swing the $20 then get the Priority Shipping so the shipping would be cheaper. A small Christmas present to myself. But I was charged $29 something. SO I was thinking, " Man! $9 for shipping 12 oz!"I guess I didn't noticed that you had to order the sample pack through the shopping cart and not order the seperate 1 ounces.Plus the girl I talked to said that now it's 13 1 oz samples for $20!So not only did I lose out on an extra sample, but I paid more.Of course they couldn't do anything about it. Quote Link to comment Share on other sites More sharing options...
Meridith Posted December 26, 2006 Share Posted December 26, 2006 Has your order already gone out and that's why they can't do anything about it? Or did they give you any kind of a reason? If not, that is a bunch of crap that they can't do anything about it. I think it is more that they WON'T do anything about it. Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 26, 2006 Author Share Posted December 26, 2006 I got a shipping notice, which i do have to say, was shipped very quickly Quote Link to comment Share on other sites More sharing options...
debscent Posted December 26, 2006 Share Posted December 26, 2006 I'd try to call and explain it to them, maybe they could refund you the difference, or offer you credit. Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 26, 2006 Author Share Posted December 26, 2006 I talked to Kasey from BCN. No luck. Quote Link to comment Share on other sites More sharing options...
Erin Lea Posted December 27, 2006 Share Posted December 27, 2006 That's really unfair. I love BC as well, but their website is really bizarre..I think it's my least favorite website that I ever visit. Their shopping cart system needs serious work as it is really time consuming to shop with them. I prefer BCS's shopping cart but hear they are changing it soon.Anyway, when I first ordered from BCN I did the same thing you did. I didn't realize that you weren't just supposed to pick 12 1 oz. size scents. The instructions for ordering a sample pack are nonexistent. The whole thing is not very clear at all. I did email them and they adjusted the price though so I don't understand why they won't do that for you. I think it's absurd. Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 27, 2006 Author Share Posted December 27, 2006 I'm guessing because it was already billed and sent. Quote Link to comment Share on other sites More sharing options...
Candle Man Posted December 27, 2006 Share Posted December 27, 2006 That's really unfair. I love BC as well, but their website is really bizarre..I think it's my least favorite website that I ever visit. Their shopping cart system needs serious work as it is really time consuming to shop with them. I prefer BCS's shopping cart but hear they are changing it soon.Anyway, when I first ordered from BCN I did the same thing you did. I didn't realize that you weren't just supposed to pick 12 1 oz. size scents. The instructions for ordering a sample pack are nonexistent. The whole thing is not very clear at all. I did email them and they adjusted the price though so I don't understand why they won't do that for you. I think it's absurd. I have to agree to that. I wish Doneen would do something about their web site. It is so difficult to use.I don't know of any other web site, out there, where you have to go to the shopping cart for new items, that's so weird Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 27, 2006 Author Share Posted December 27, 2006 I don't really mind the shopping cart. Except when it comes to ordering sample packs! LOL Quote Link to comment Share on other sites More sharing options...
Wendy Shoofitz Posted December 27, 2006 Share Posted December 27, 2006 Worst website, shopping cart, bar none. How many years have people been telling them that? Quote Link to comment Share on other sites More sharing options...
scentsme Posted December 27, 2006 Share Posted December 27, 2006 I ordered once. Site was a maze to get through. Shopping cart confusing. Had to search practically every page of their site to find certain items. Then, shipping was so far off from their "estimated" shipping quote. A small nightmare . Never ordered again, although, I DID like the oils. Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 27, 2006 Author Share Posted December 27, 2006 I wouldn't stop shopping there because of this. I just might not be so inclined to spend on a whim like I did yesterday. It will have to be a well thought out plan so I don't screw up and lose money again.So no more impulse buys from me, Bitter Creek! LOL Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 28, 2006 Author Share Posted December 28, 2006 Uh oh, my husband found out. He is currently looking for other suppliers for FO. Quote Link to comment Share on other sites More sharing options...
Jane42 Posted December 28, 2006 Share Posted December 28, 2006 Uh oh, my husband found out. He is currently looking for other suppliers for FO.Uh, oh....LOLI use them for our wick stickums and wicks...and I have ordered wax from them before. It can be a difficult site to navigate - it took me two hours one day just to realize that the site wasn't working...kept throwing me back to the shipping info page!! LOL I thought it was me the whole time...It would help if they redesigned it....... Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 29, 2006 Author Share Posted December 29, 2006 Well i just ordered my wax from candlescience, so that is one last thing I hav eto worry about. Now I just need to find comparable Fragrance oils Quote Link to comment Share on other sites More sharing options...
so-soy Posted December 29, 2006 Share Posted December 29, 2006 Wow, I'm surprised they didn't catch that and call you to see if it was the sampler you wanted. I know they have done things like that in the past where they called to clarify something. Hmm...no, I wouldn't be happy either! Yes, it was customer error, but, like others have said, their site is a nightmare to navigate! Live and learn I guess, just makes one very leary of ordering again! Quote Link to comment Share on other sites More sharing options...
7 Pawz Posted December 30, 2006 Share Posted December 30, 2006 That's really unfair. I love BC as well, but their website is really bizarre..I think it's my least favorite website that I ever visit. Their shopping cart system needs serious work as it is really time consuming to shop with them. I prefer BCS's shopping cart but hear they are changing it soon.DITTO:D Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted January 2, 2007 Author Share Posted January 2, 2007 Update:Doneen contactecd me through e-mail and is crediting my account. Thanks Doneen! Quote Link to comment Share on other sites More sharing options...
jenniejr Posted January 2, 2007 Share Posted January 2, 2007 Update:Doneen contactecd me through e-mail and is crediting my account. Thanks Doneen!Wonderful!! Glad to see it all worked out in the end. Would be nice if after all this time they could do something about that website/shopping cart! Some people aren't so forgiving and will move on rather than deal with that nightmare! Quote Link to comment Share on other sites More sharing options...
CareBear Posted January 2, 2007 Share Posted January 2, 2007 I love a responsive vendor who makes things right, even if you made an error. THAT is what customer service is all about! Quote Link to comment Share on other sites More sharing options...
Erin Lea Posted January 3, 2007 Share Posted January 3, 2007 It's great that she stepped up and fixed the situation for you! Now if they'll just get on that darn shopping cart!!! Quote Link to comment Share on other sites More sharing options...
smokymountainraine Posted January 3, 2007 Share Posted January 3, 2007 Good news! Quote Link to comment Share on other sites More sharing options...
7 Pawz Posted January 3, 2007 Share Posted January 3, 2007 Love Bittercreek, hate the BCN shopping cart:) use BCS quite a bit though. have always had excellent customer service from both sites:D Quote Link to comment Share on other sites More sharing options...
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