kforbs126 Posted March 17, 2014 Share Posted March 17, 2014 Has anyone had any problems with them? Back in mid February, I contacted them via Facebook message about an issue I had with one of their products. Someone responded that they would look into it and get back to me asap. I never heard back. Sent another message on Facebook and nothing. A week after that I sent an email to info@naturesgarden.com and nothing. I'm really disheartened that they haven't responded to emails or fb messages. I sent another email tonight to see if I'd get a response and told them about all the non-responses I've had. I really love this product but this is very poor service. Quote Link to comment Share on other sites More sharing options...
doglvr Posted March 17, 2014 Share Posted March 17, 2014 that's surprising. I've never ever had a problem with them, just the opposite in fact. I think they are in the process of moving into a new building (I think it was them) so maybe someone just isn't watching right now, but that's not a good excuse really. Sorry you had a bad experience, though. Quote Link to comment Share on other sites More sharing options...
Ravens Posted March 17, 2014 Share Posted March 17, 2014 I would give them a call. I too am surprised, as their service has always been excellent. I hope they will be able to resolve the problem you're having with one of their products. Quote Link to comment Share on other sites More sharing options...
moonshine Posted March 17, 2014 Share Posted March 17, 2014 I had the exact same experience only I called- awhile back and called again and again and could never get them to call me back regarding my wicks I had ordered from them for years- they changed the neck height and now I have 100's that are no good to me and they wouldn't respond to exchange or refund meI will not buy from them anymore other than 2 oils that I can't replace Quote Link to comment Share on other sites More sharing options...
kforbs126 Posted March 17, 2014 Author Share Posted March 17, 2014 Well I will see if they email me back. Unfortunately they are only open 900 to 430 eastern time and I work 6 to 2 pacific time. I work in a top secret building so we can't have cell phones and I can't make calls at work that aren't in house. It stinks but I always communicate through email and if necessary people will call me. I'd hate to have to stop buying from them as I would have to test a whole line of lip balm again. Quote Link to comment Share on other sites More sharing options...
ChrisR Posted March 17, 2014 Share Posted March 17, 2014 I had the exact same experience only I called- awhile back and called again and again and could never get them to call me back regarding my wicks I had ordered from them for years- they changed the neck height and now I have 100's that are no good to me and they wouldn't respond to exchange or refund meI will not buy from them anymore other than 2 oils that I can't replace Go to BCN and order different tabs, cut off the tabs you don't like and replace them. That way you don't have wicks you can't use!! Quote Link to comment Share on other sites More sharing options...
SuzyK Posted March 17, 2014 Share Posted March 17, 2014 I haven't had problems with them. They usually get back to me very quickly. I'm sorry you're having problems! That would frustrate me a lot too especially since I spend a lot of money there well it's a lot to me. lol I hope they resolve it soon for you. It does make it difficult that you are unavailable during the day when they're open. Quote Link to comment Share on other sites More sharing options...
scarlett Posted March 17, 2014 Share Posted March 17, 2014 I had one incident but called and emailed and got responses right away. I hate to hear that because I've had such good luck with them. Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted March 17, 2014 Share Posted March 17, 2014 Go to BCN and order different tabs, cut off the tabs you don't like and replace them. That way you don't have wicks you can't use!!I used buy wick tabs from BCN, but found them for less at Candle Science. I get 2 or 3 wicks from one tabbed wick that I buy. Quote Link to comment Share on other sites More sharing options...
kforbs126 Posted March 17, 2014 Author Share Posted March 17, 2014 Well it looks like I finally got this resolved. I posted on their wall about an hour ago and they said they would credit my account. They also said that what I had wasn't normal and they contacted the manufacturer. At least they finally resolved it just think it's crazy they don't respond to emails. Quote Link to comment Share on other sites More sharing options...
moonshine Posted March 17, 2014 Share Posted March 17, 2014 Glad to hear they helped you!As far as buying tabs ChrisR....sounds like a a lot of work to me! Lol Plus I bought from CW and love that theirs are coated heavier Quote Link to comment Share on other sites More sharing options...
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