Alajane Posted November 20, 2012 Share Posted November 20, 2012 I've posted previously about problems with leaky clamshells from Impact. I kept thinking that since it was an occasional thing I wouldn't contact them, but I finally got to the end of my rope when I didn't have enough clamshells to finish up a fundraiser because of having to discard so many.I sent them an email and got a very quick response from Nina Nguyen. We corresponded a few times with additional info and I wanted to let you guys know they did issue me a replacement. I really didn't know the exact number of leaky clams because I had thrown away the bad ones, so I estimated and they sent more than double the number I had told them. My real issue was the wasted time from cleaning up all the surrounding clams (some of which are still waiting for cleanup!), but they did what they could and I appreciate it.Good customer service needs to be recognized, so I wanted to pass this along to you guys! Quote Link to comment Share on other sites More sharing options...
CandyinVA Posted November 21, 2012 Share Posted November 21, 2012 only time mine ever leaked is when I poured too hot. Quote Link to comment Share on other sites More sharing options...
Kitn Posted November 21, 2012 Share Posted November 21, 2012 That is great to know, I have read about many many people having issues with them. Quote Link to comment Share on other sites More sharing options...
B@BlissStreet Posted November 21, 2012 Share Posted November 21, 2012 I've posted previously about problems with leaky clamshells from Impact. I kept thinking that since it was an occasional thing I wouldn't contact them, but I finally got to the end of my rope when I didn't have enough clamshells to finish up a fundraiser because of having to discard so many.I sent them an email and got a very quick response from Nina Nguyen. We corresponded a few times with additional info and I wanted to let you guys know they did issue me a replacement. I really didn't know the exact number of leaky clams because I had thrown away the bad ones, so I estimated and they sent more than double the number I had told them. My real issue was the wasted time from cleaning up all the surrounding clams (some of which are still waiting for cleanup!), but they did what they could and I appreciate it.Good customer service needs to be recognized, so I wanted to pass this along to you guys!Thanks. Quote Link to comment Share on other sites More sharing options...
EccoLights Posted November 21, 2012 Share Posted November 21, 2012 About a month ago I had to bring this up to NG and they made it right as well. As the OP stated, not all of them but an occasional leaker... just enough to annoy the **** out of me... Good to know Impact stands behind their products too, I'm about to order from them next week Thanks for letting us all know! Quote Link to comment Share on other sites More sharing options...
IwantItgreen Posted November 27, 2012 Share Posted November 27, 2012 I pour below 150°. I 've never had one leak. I get mine at eclamshell. Quote Link to comment Share on other sites More sharing options...
Alajane Posted November 27, 2012 Author Share Posted November 27, 2012 I was pouring below 150 also and still had leaks with these clamshells (I had previously poured at 160 and thought perhaps that was the problem, so I dropped the temp to see if it would help--it didn't). Since dropping the temp didn't help, I decided it had to be a weakness in the plastic or a hole so tiny I couldn't see it. I really hope they find and correct the issue because I love the fact that their clamshells aren't hard to separate like the ones from eClamshell. Quote Link to comment Share on other sites More sharing options...
TraciS Posted December 4, 2012 Share Posted December 4, 2012 Sometimes I get a case that has about 20 in a short time that pop a hole and I pour coooool. Then I will go through a couple cases without a single problem. Its been that way for 5+years but I would still rather use Impact than deal with the eclamshells that I have gotten. I had to keep them aside and pour really spicy things in to try to overcome the plastic smell and the plastic is so thin that they were hard to open & close. It's always something! Quote Link to comment Share on other sites More sharing options...
nursenancy Posted December 4, 2012 Share Posted December 4, 2012 I've had issues with leaky clamshells too. I got mine off the classies, though, so I'm not sure where they came from. They are a pain in the neck to separate, so I think eclamshell. I pour cool, and I pour just a little in the bottom first, to make sure it's not going to leak and to form a seal. Then I do a second pour. It is annoying. Quote Link to comment Share on other sites More sharing options...
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