So annoyed. I have my products at health store on consignment. A customer purchased an 8 oz candle. Returned it a few days later saying it did not burn and kept extinguishing. They gave her another. I eat the cost of course. I went in to restock and get candle. Based on appearance this is what I am certain happened. She burned it successfully for a 2-3 hours. She then trimmed wick way too short, almost flush. She then had difficulty lighting it so she dug around with an implement to clear wax around wick. She then had an artificially created tunnell situation. She relit and it only stayed lit for about 20 min because of the tunnelled wax dripping down sides. My candles do not tunnell on their own. I cleared the top part of the tunnell and now it burns fine. Talk about customer user error! They gave her another. Hopefully she will not ruin this one! One more rant...when I was restocking the store manager asked me if the candles could be used for massage!!!?! As in, the hot wax. I said no. Apparently a customer had asked and they told him "yes"!! So this is why I have product liability! I emailed a follow up to manager telling them not to tell customers this. I said if they are uncertain, customer can ask me questions directly. Scary. What is with massage candles anyway?