Whoa Nelly! This one is getting long! I've been ordering from them since day one; maybe five years ago? I get my CBA from them, my wicks, and some of my FO's. I used to get my jars from them, but eventually found the manufactuer and now buy them direct (cheaper even with the freight charge!) 24 cases of jars gets shipped by freight truck, so I order 24-48 at a time. When I order wax from C&S, I get 500#, and my FO's 5# per scent. Usually the shipping on that is about $100, sometimes less if it's just the wax. I'm in business, yes, but I'm certianly not 'big' business. It just makes better sense to stretch a little and order in bulk. Once your order is 200#, your shipping charges drop incredibly. If you ask a supplier, they will calculate shipping charges (hypithetically) to show you the difference between shipping 100# verses 200#. I realize not everyone can, nor wants to order in volume, but I would suggest taking a closer look at what you CAN do to get an order to a 200# weight shipping fee. I've learned to be very careful to not put myself in a position of just ordering a couple of pounds of whatever in one order. It happens sometimes, but I kick myself when it does because usually I could have avoided it had I been paying closer attention to my supplies. I'll agree that most of the staff at C&S are not the friendliest people around. There's an air about that place (Iused to pick up my orders; 3 hour drive!), and it's not generally frienly or very customer oriented. The girl at the front desk, southern-ish twag, is nice, but she's not who you'll usually get over the phone. The rest of them are a bit chilly. I don't really care too much about that as long as I get what I need. I always call in my orders, always before 2:00, and i always ask that it be shipped that day. They've always accommidated that request, which is great. I have contacted the wax manufacturer and the minimum shipment from them would be 1800#. I'm striving to get there by the end of this year. Oh, to have that much wax in one delivery! I'd love it! As far as C&S going out of business; won't happen. That place is HUGE, and I can emagine so is there customer base! They could use a course in customer service, however! Gretchen