Yep, I have had to deal with some real a-holes at ours, they are usually gossiping or complaining about union dues or some other thing. We were in Key West a few months ago and I bought a few things and knew it would not fit into our carry on so I shipped the stuff back home in a flat rate. Now I know it's laid back there but it was the BEST service I have EVER received at ANY branch. They should use that office as a training location on how to treat customers…you know the ones that enable you to HAVE a job that you complain about.