I would do what Miss Mary said, Write to her and I agree don't apologize like Jeana said, and definately put in that you'll send this to your lawyer and if this continues to be harrassment and what not, your lawyer will take care of it. This lady should of known better and watch her child little more. She ordered from you knowing it's BB products strictly. I think she just have nothing better to do but complain, maybe hoping to get her $$ back or something, there's always an agenda. HTH Meg