I'll post this here: Ok, I printed out the form, but you can do it on-line. Logo must be in black & white. As long as your outline of your logo & main features are in black (the rest white) it'll be fine. (take all the color out or they cannot do it. It MUST be in tif or pdf form.. I didn't know what I was doing so I converted to TIF... my resolution wasn't that spectacular but since it was a soap stamp it worked. ok, on the form: 1. Metal Choice: 1/4" Magnesium 2.Plate Outcome: Raised & Wrong Reading 3.Image size: Same Size (If you can get the image the size you want it on the PC it will be a lot better - I altered the size in paint then printed it out and made sure it fit on my soap. 4. Finising: Monuted Type High: Wood Base Then fill out the rest of the form. If it won't go through on-line, just print the form (there's a downloadable form) and send your file image to the imaging dept. I printed and faxed. The main e-mail address is in the contact us information. You probably will be speaking to Carry...