Hi Danielle I agree with Michael on this one. I'm a wedding planner in an affluent and semi-exclusive part of GA. I can't tell you how many calls and emails I get about being on my preferred vendors list. It does take up a lot of my time: time from meeting with other vendors who are on the list or are currently working on an event I'm doing, time away from clients, time away from my marketing etc. I wish I did have time to listen to someone's gimmick (not meant in a bad way), but I just don't. I do love however when the vendors are considerate of my time and send me a package. A nice photographer/videographer sent me a DVD with his work on it along with a full sheet of references, letters from brides, and pricing sheets. A band sent me their latest CD and an invitation to their jam at a local lounge. A caterer called and left a message (after hours) that we would be receiving lunch the next day on them. It was DELICIOUS. And now they are one of my vendors. I can appreciate things like that because I know they thought enough of my time and theirs to capitalize on it. You never know the type of day another person is having. You don't know how you might come off to them or they to you-- but your work speaks for itself. Nevermind the crappy day I've had, I can always recognize great photojournalism, the perfect pitch of a tenor, etc. What I'm saying is, and I mean no disrespect, sometimes, I just don't have time for "cute". I've got to get ready for a TV show, client meetings, vendor meetings, site scouts, plugs, press releases, etc. I really don't have time to listen to some vendor gush over themselves in a "I Love Me" monologue. That's not saying I don't want to, because I would love to do face-to-faces with my vendors initially. I would love to have an assistant to do just that, but even I hate the gatekeeper thing. Just give it a go with Michael's suggestion with at least one vendor that you are trying to "woo". I would especially do it with this one-- only because of the mix up. You don't want to go in there falling over yourself apologizing for her staff's mistake-- it could come off wrong in so many ways: her help is incompetent, you're bitter, you're pushy, etc. A nice sample of your products with a nice handwritten note saying "Sorry for the mix-up. A complimentary gift from Pure Henry etc." might be a nice touch. I see you're hungry and you've got heart! You are going to do awesome with getting your products in stores. T