To me, that makes sense. Only because she (sorry, I don't know your name:embarasse) receive the good contracted under her purchase with her credit card. In that case, while it might have been "nice" of her to send the goods back w/ a tracking number, she certainly wasn't obligated. However, the supplier has yet to hold up their end of the bargain, so to speak, since her contracted goods are still not in her possession. Moreover, you would think that they would have scheduled a pickup for the incorrect merchandise to ensure there was no fraud. It still sucks that the driver released the package like that! Out of curiousity, what does your store front look like?