I think I know what your talking about. I sold some votives to two girls at work. One of them came back and said she loved them and bought some more. She also told me the other girl that bought from me came in when I wasnt there and said hers burned down into nothing but a pancake in about 30 min. Well, that only tells me one thing. She put them on a plate, lit them and let them go. Even tho there are proper burning instructions on them ppl just dont read. I use IGI 4794 and I love that wax, but have thought of using pillar wax just to make them a little more idiot proof.