beans Posted February 5, 2011 Share Posted February 5, 2011 This was my second order from Jar store. First order was great. I am using Libbey 102 wisper jars. Through heavy testing I have a great candle with this jar and was just getting traction to move foward with my product and get things off the ground. I received a new order of jars only 2 cases for now and plannned on a huge bulk order of glass after tax refund comes. But now I have a big problem. The flat glass lids they sent me on this order are real poor quality and will give these jars the look of a second hand product . I called them and spoke to two Ladies there and the first person seemed willing to help and said they have been getting plenty of calls on this quality. She then put on Paula who was unwilling to help or stand by there products. Paula said she would not replace these lids and I was stuck with this junk because it was a Libbey manurfactured lid (made in mexico). There web site states customer satisfaction so what gives. Quote Link to comment Share on other sites More sharing options...
funkymonkey66 Posted February 5, 2011 Share Posted February 5, 2011 Classic case of passing the buck. They got stuck so now you are. Go to TVG glass, I live 10 mins. away they're great. Quote Link to comment Share on other sites More sharing options...
Tinas Candles Posted February 5, 2011 Share Posted February 5, 2011 Being from New York I would also be interested in looking into them. I cant seem to find anything online about a web site or any information of the glass they carry of distribute. Any other info would be really helpful.Tina Quote Link to comment Share on other sites More sharing options...
beans Posted February 5, 2011 Author Share Posted February 5, 2011 Yeah me either couldnt locate a web site. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted February 5, 2011 Share Posted February 5, 2011 http://fillmorecontainer.com/Fillmore is wonderful to work with!! Kieth's customer service gets an A+ from me!! Quote Link to comment Share on other sites More sharing options...
Wessex Posted February 5, 2011 Share Posted February 5, 2011 http://www.jarstore.com/If this is the same place you are talking about...how can you not find the website, LOL.Cheers,Steve Quote Link to comment Share on other sites More sharing options...
Tinas Candles Posted February 5, 2011 Share Posted February 5, 2011 Not talking about The Jar Store Steve. We being from New York were looking for the place Funkymonkey66 was talking about which is TVG Glass in Syracuse, Ny.Tina Quote Link to comment Share on other sites More sharing options...
NaturallyTru Posted February 5, 2011 Share Posted February 5, 2011 Call again and through a hissy fit!Their policy:Product ReturnsIf we make an error we will correct it to your complete satisfaction at no cost to you. If you are not happy with the jars we send, we will gladly accept your return and refund the cost of the product. We require a Return Authorization which is obtainable by calling us. You must pay for the return freight and repackage the product so it reaches us in good condition. Your refund will reflect a 15% charge to cover packaging and restocking expenses. Failure to obtain a Return Authorization prior to returning merchandise may result in higher return charges.Do you have a rep?Trudi Quote Link to comment Share on other sites More sharing options...
beans Posted February 5, 2011 Author Share Posted February 5, 2011 Thanks Steve your link is for the co I am having a problem with. I also was talking about funky monkeys sugestion for TVG. Appreciate it though. Bobby Quote Link to comment Share on other sites More sharing options...
Wessex Posted February 5, 2011 Share Posted February 5, 2011 I also use the 102 Whisper I have found that my customers prefer the dome lids (not the bubble lids) over the flat lids. Unfortunately the dome lids are more expensive. Oh well...Cheers,SteveP.S. Just read my other reply and it could be taken as snarky. That was not the way I meant it :smiley2:. Quote Link to comment Share on other sites More sharing options...
Tinas Candles Posted February 5, 2011 Share Posted February 5, 2011 Not snarky at all or taken that way Steve. Happy pouring..Tina Quote Link to comment Share on other sites More sharing options...
beans Posted February 5, 2011 Author Share Posted February 5, 2011 Hey Trudi, by the time I send them back and pay for shipping back to them , plus I paid for shipping to receive them and minus there 15% restock fee Im gonna end up losing money just for principle. I have thought about that though!! Thanks for looking out. Quote Link to comment Share on other sites More sharing options...
Maggie Posted February 6, 2011 Share Posted February 6, 2011 Here is the link for TVG that funkymonkey is talking about. I ordered from them a few times and they were very nice on the phone and the jars were great. But...I can drive to Fillmore...less than an hour from me so I buy from them now.http://www.tvguilfoil.com/ Quote Link to comment Share on other sites More sharing options...
Wessex Posted February 6, 2011 Share Posted February 6, 2011 Here is the link for TVG that funkymonkey is talking about. I ordered from them a few times and they were very nice on the phone and the jars were great. But...I can drive to Fillmore...less than an hour from me so I buy from them now.http://www.tvguilfoil.com/This website has been dead for quite a while. At least my computer can't access anything.Steve Quote Link to comment Share on other sites More sharing options...
TraciS Posted February 6, 2011 Share Posted February 6, 2011 (edited) TVG site is useless and always has been. But the quality is good and the service is great. The number I have is 315-453-0920 and I talk to Phil I think it is. I had a lid problem and they shipped me replacements with no problem once they figured out what was wrong. If you call they will fax or mail your their price list and it has some of the products on it or just call and ask them if they have what you want to use. They have jars that I have never seen on their price lists but I also haven't had a current list in a while as I just order the same old, same old. Edited February 6, 2011 by TraciS Quote Link to comment Share on other sites More sharing options...
funkymonkey66 Posted February 6, 2011 Share Posted February 6, 2011 I'm sorry I left you hanging, been pretty busy this weekend. Call 315-457-5277. They'll send you a price list. If you are close enough just swing by and he'll give you a bunch of sample jars to see what works for you. Phil,Tim and Jeanie are really great. I'm up there at least twice a month and I always end up hanging around to chit chat they are just good people.Here is the address.121 Dwight Park CircleSyracuse, NY 13209-1005 Quote Link to comment Share on other sites More sharing options...
TraciS Posted February 7, 2011 Share Posted February 7, 2011 Is that a new phone #? I haven't had to order since Sept and had the other programmed into my phone. Will update if that is a new #. Quote Link to comment Share on other sites More sharing options...
Tinas Candles Posted February 8, 2011 Share Posted February 8, 2011 Thanks for the info.Tina Quote Link to comment Share on other sites More sharing options...
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