themusser Posted November 21, 2010 Share Posted November 21, 2010 Is anyone else having trouble getting on the peak candle website?? I cant get it to work and when I call the number, it says they arent open today try back tomorrow. I was really wanting to place an order... Quote Link to comment Share on other sites More sharing options...
Candybee Posted November 21, 2010 Share Posted November 21, 2010 Having the same prob here. Getting an error page with Peaks ph # on it to call. Quote Link to comment Share on other sites More sharing options...
Georgia Posted November 21, 2010 Share Posted November 21, 2010 I couldn't get on last night...seems like there are still issues. Quote Link to comment Share on other sites More sharing options...
evergreen Posted November 21, 2010 Share Posted November 21, 2010 I tried to access it yesterday too. Thanks for posting this. Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted November 21, 2010 Share Posted November 21, 2010 hope they pop back on soon.. I need to order quite a few things Quote Link to comment Share on other sites More sharing options...
Scented Posted November 21, 2010 Share Posted November 21, 2010 Well you know that it is possible they are 1) closed on weekends and 2) are in a heavy snowstorm at the moment ... just saying. Quote Link to comment Share on other sites More sharing options...
themusser Posted November 21, 2010 Author Share Posted November 21, 2010 Glad to know it's not just me. I thought about them being closed on weekends and that's why no one was answering the phone and I didnt know it was snowing there but shouldnt the website always be open?? Just seems strange to me. Hopefully tomorrow it will be back to normal or I might have to order elsewhere. I was going to order their:purely peppermintDowny Fresh vanilla passion cinnamonDoes anyone have a recommendation for the next best thing to these from another company?Thank you! Quote Link to comment Share on other sites More sharing options...
nmhoneybear Posted November 21, 2010 Share Posted November 21, 2010 Whatever the problem, I'm sure they are working hard to get their site up and running again. They are a reputable company with awesome FOs. I have tried all of the ones you are wanting except the Vanilla Passion (think I have a sample in my drawer). They will be worth waiting for if you are not in a desperate hurry. Glad to know it's not just me. I thought about them being closed on weekends and that's why no one was answering the phone and I didnt know it was snowing there but shouldnt the website always be open?? Just seems strange to me. Hopefully tomorrow it will be back to normal or I might have to order elsewhere. I was going to order their:purely peppermintDowny Fresh vanilla passion cinnamonDoes anyone have a recommendation for the next best thing to these from another company?Thank you! Quote Link to comment Share on other sites More sharing options...
Shewill5 Posted November 21, 2010 Share Posted November 21, 2010 I have been going nuts trying to get in another order since last night because my parents are coming from Denver and picking orders up tomorrow to bring with them. It's frustrating but their warehouse is closed today anyway so I guess waiting until tomorrow will not make a difference. Quote Link to comment Share on other sites More sharing options...
evergreen Posted November 21, 2010 Share Posted November 21, 2010 (edited) I don't know where they are in CO, but I checked the CO Springs weather and it was sunny today. I don't know if they've had any significant storms and power outages. That being said, I'm sure that their server is down and either no one is attending it (hosted remotely) or they host it themselves and someone dropped the ball as far as maintaining the server, or there was an intrusion and files were corrupted. Computer equipment fails and sometimes replacement parts can't be picked up at the local Staples or Best Buy. Who knows...the best thing to do is call on Monday. I did just get a custom error page from Peak... Edited November 21, 2010 by evergreen Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted November 21, 2010 Share Posted November 21, 2010 just looks like a network error to me.. but i always get my orders in 2 days tops, since I'm so close.. and i was hoping to get some things by Friday, so I hope they get it figured out soon Quote Link to comment Share on other sites More sharing options...
Alan Posted November 21, 2010 Share Posted November 21, 2010 We're working on it. Our primary database server went down yesterday afternoon during some construction work that caused a power surge. The replacement server should be up and running in a few hours. I apologize for any inconvenience, and do appreciate your patience.Cheers,Alan Quote Link to comment Share on other sites More sharing options...
themusser Posted November 21, 2010 Author Share Posted November 21, 2010 Oh yea!! Thank you Alan for the info! I will be waiting. Quote Link to comment Share on other sites More sharing options...
soy327 Posted November 21, 2010 Share Posted November 21, 2010 It's not S*****G here, Please don't say the S word out loud:laugh2::laugh2:Glad to see everybody loves Peak as much as I do. Quote Link to comment Share on other sites More sharing options...
Shewill5 Posted November 21, 2010 Share Posted November 21, 2010 It's up!!! yay! Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted November 22, 2010 Share Posted November 22, 2010 woohoo thanks Alan.. I <3 me some peaks! Quote Link to comment Share on other sites More sharing options...
Georgia Posted November 22, 2010 Share Posted November 22, 2010 Shopping time!And, Alan, update your avatar! Quote Link to comment Share on other sites More sharing options...
soy327 Posted November 22, 2010 Share Posted November 22, 2010 It's Snowing now:confused: Shoot, here we go. Somebody betrayed us and said the S word. Quote Link to comment Share on other sites More sharing options...
Scented Posted November 22, 2010 Share Posted November 22, 2010 It's not S*****G here, Please don't say the S word out loud:laugh2::laugh2:Glad to see everybody loves Peak as much as I do.Well the weather channel has said it was cuz it is supposed to not stop there and come this way lol ... that being said, maybe they are/were wrong and I'll hope for it. Quote Link to comment Share on other sites More sharing options...
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