Noodle Posted December 18, 2009 Share Posted December 18, 2009 I purchased 3 fragrance oils from Gemlite 22 days ago. (Honestly, these are the only 3 oils that I use from this company since their stuff is always hit or miss.) I have never had an issue before. I have not received my shipment. My emails and calls are unanswered. A week ago I field a paypal dispute and today I escalated it to a claim to get my money back. I really needed these oils too for some Christmas lotions and I am understandably disgusted. Just thought that I would mention this to anyone who may be pondering an order from this company. Quote Link to comment Share on other sites More sharing options...
Kitn Posted December 18, 2009 Share Posted December 18, 2009 I hate it when that happens . I can understand they are busy , but really how long does it take to shoot you an email ?? I am sorry you won't be able to make the lotion with the scents you wanted . Quote Link to comment Share on other sites More sharing options...
Noodle Posted December 18, 2009 Author Share Posted December 18, 2009 I did make "substitute" lotions and they are pretty much sold. However, I did them in different scents. You know, it is not even the oils not arriving that ticks me off most. I cannot stand being an ignored customer! Quote Link to comment Share on other sites More sharing options...
CareBear Posted December 19, 2009 Share Posted December 19, 2009 Better Business Bureau... really this sort of thing should be documented and shared beyond a forum. Quote Link to comment Share on other sites More sharing options...
Candybee Posted December 19, 2009 Share Posted December 19, 2009 Sorry to hear about your bad experience. I've never ordered from them before but you think they could have stopped long enough to answer an email. Quote Link to comment Share on other sites More sharing options...
Noodle Posted December 19, 2009 Author Share Posted December 19, 2009 Better Business Bureau... really this sort of thing should be documented and shared beyond a forum.Oh, it will be. DH is taking care of that for me. We always report the few bad experiences that we have had over the years. It is pretty easy to do and more people should do it. I reported Tradewinds a couple of years ago for the same thing. Quote Link to comment Share on other sites More sharing options...
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