ladysj Posted August 5, 2008 Share Posted August 5, 2008 I've decided to not charge shipping on my website until the order is placed & then invoice them the total amount including shipping. I just received an order & payment to paypal.My question is what is the best way to do this? Do I just send them an invoice for the shipping only or do I refund their money and then invoice them the total amount? I have stated on there to not pay until they receive an invoice from me.:laugh2:ROFLMAO I guess I should have found out the specifics before I decided to add that to my site.Any quick replies are greatly appreciated. First order I've had in months soooooooo maybe this is a good sign. Quote Link to comment Share on other sites More sharing options...
MissMary Posted August 5, 2008 Share Posted August 5, 2008 Invoice the shipping only, IMO. Some people are tight with money, so having to wait for a refund before being able to pay the price again plus shipping may end up delaying the sale - you also have the chance for someone to rethink their purchase and NOT pay at all again. Quote Link to comment Share on other sites More sharing options...
ladysj Posted August 5, 2008 Author Share Posted August 5, 2008 Thank you so much for the quick reply Miss Mary. Quote Link to comment Share on other sites More sharing options...
Allicia Posted August 6, 2008 Share Posted August 6, 2008 I would definately consider a shopping cart that can calculate shipping for you and get the money at the time of the sale. uch more professional and doesnt leave room for second thought. Quote Link to comment Share on other sites More sharing options...
Brenda (OH) Posted August 6, 2008 Share Posted August 6, 2008 I still haven't conquered the actual shipping on my website so what I do once the order comes in is calculate the shipping cost and invoice separate for paypal payments only. If the payment option choosen is for credit card or cash/personal check I calculate the total due with shipping before giving them a final total. I use propay for credit cards and will process the card once the final total is caluclated. Quote Link to comment Share on other sites More sharing options...
ladysj Posted August 6, 2008 Author Share Posted August 6, 2008 I'm having the same problem with shipping on my site as well. For some reason shipping charges weren't being carried over with the total from paypal and I still haven't been able to figure out why. Quote Link to comment Share on other sites More sharing options...
pixisprkl Posted August 6, 2008 Share Posted August 6, 2008 As a customer I would rather be billed for shipping separately. If I use my check card, sometimes a "hold" is placed on the funds (even if the order is canceled) and the hold can last several days.hth! Quote Link to comment Share on other sites More sharing options...
MissMary Posted August 6, 2008 Share Posted August 6, 2008 Either the shipping module isn't installed in the cart correctly, or the PayPal payment setup isn't.Do you have an account with the shipping you are trying to use? For the big 3 carriers, you have to have an account and it should be linked within for real time shipping estimates.Also, for settings with PayPal, I chose to IPN (the easiest way to know whether it is, is if someone makes an order, until PayPal clears it, it will say "Preparing IPN" in the status section of your cart).There are several PayPal mods for carts, but only two that I know that work properly with everything. (One I first used was taking off a coupon at the site, but not on PayPal.) Quote Link to comment Share on other sites More sharing options...
ladysj Posted August 6, 2008 Author Share Posted August 6, 2008 I'm having the same problem with coupons, discounts as well. Paypal isn't taking them off and people have told me it tells them that code isn't valid. So what good is having this option if it doesn't work properly. Quote Link to comment Share on other sites More sharing options...
MissMary Posted August 6, 2008 Share Posted August 6, 2008 If your having the same problem, then yes - it's the PayPal module that is installed. It's either A) out of date or one of the busted ones. Quote Link to comment Share on other sites More sharing options...
ladysj Posted August 6, 2008 Author Share Posted August 6, 2008 Well this is really ticking me off. I did a test order put in the coupon code it said it was redeemed but it didn't subtract the amount off on the website. I went ahead and added the USPS shipping option & I checked parcel post but it added priority shipping. I FRICKEN give up. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted August 7, 2008 Share Posted August 7, 2008 Hey Ladysj...I found this site helpful with Mal's. Maybe it would be to you too..http://wsdh.net/mals/Then click on the shipping link.. HTH Quote Link to comment Share on other sites More sharing options...
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