Catarina Posted September 21, 2005 Share Posted September 21, 2005 Got my first call about a damaged shipment (sent UPS). Only two items in the shipment were damaged, but I've never had to do this before - I'm re-shipping her replacements tomorrow (via FedEx Ground this time), and I have a call in to UPS. Has anyone dealt with UPS on this issue and is it a PITA? Just want to get a heads up before they call back! Thanks for your help! Oh, and no insurance was paid on the shipment... Quote Link to comment Share on other sites More sharing options...
kimscandles Posted September 21, 2005 Share Posted September 21, 2005 If you sent it UPS insurance is included. I have had one packaged damaged through UPS and it was easier for me to just replace the item and send it again. You should check through them though because I know insurance is included in the shipping cost. Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted September 22, 2005 Share Posted September 22, 2005 Tell her to take picture of the broken items and send you doubles so that you can show UPS! Quote Link to comment Share on other sites More sharing options...
smellywax Posted September 22, 2005 Share Posted September 22, 2005 UPS is really getting bad ....they don't even ring the doorbell anymore and yesterday I had a box of wax just thrown on my porch which caused it to open and scatter shattered wax everywhere and it was pouring rain. Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted September 22, 2005 Share Posted September 22, 2005 My UPS delivery man still shows up and hands me my packages. ten days ago he wheeled 100lbs of wax up my steep drivway and brought to my basement door. Quote Link to comment Share on other sites More sharing options...
Bev Posted September 22, 2005 Share Posted September 22, 2005 My UPS delivery man still shows up and hands me my packages. ten days ago he wheeled 100lbs of wax up my steep drivway and brought to my basement door.I am lucky I have such a courteous UPS deliveryman as well. So far, knock on wood, I have never had any problems with UPS. But as with any other business, what kind of service you get just depends on the employee!! Quote Link to comment Share on other sites More sharing options...
RustyTN Posted September 23, 2005 Share Posted September 23, 2005 I'm lucky to have a great UPS man too. When he delivers my wax, he'll either carry it in if I'm home or set it in a chair on our covered porch. I've even had him cover up packages with plastic wrap when it's raining before leaving them on the porch. Quote Link to comment Share on other sites More sharing options...
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