sockmonkey Posted December 28, 2006 Share Posted December 28, 2006 I noticed on a supplier website that they are now selling insurance (for an additional fee tacked on to your order) to guarantee you will get what you ordered! This is coming from a supplier that already has outrageous shipping charges. As far as I know, this supplier is not one with a bad reputation for ripping people off, such as taking payments for orders and never delivering the goods. Some suppliers (and I think we all know of some) should be FORCED do offer this, but for the rest I cannot believe they would even indulge the thought of charging extra for doing what they are in the business of doing--packing and shipping orders.It seems like a mob shake down!Here is what your insurance will get you:+ your item will be packaged and shipped via the promised shipping method + your item will ship in the timeframe promised + you will receive what you ordered as described online + all return and refund policies will be honored + all payment methods will be honored and there will be no hidden costs Here's a link to the full text version: http://www.buysafe.com/Web/Seal/LearnMore.aspx?CartBondingMode=1&CartComposition=1 Quote Link to comment Share on other sites More sharing options...
jldorrington Posted December 28, 2006 Share Posted December 28, 2006 thats ridiculous having to buy insurance to make sure i get what i paid for... i say that supplier loses business Quote Link to comment Share on other sites More sharing options...
laura9259 Posted December 28, 2006 Share Posted December 28, 2006 So - if I order a pound of fragrance and they send a pound of sh*t, without the insurance - they can't guarantee to replace with what I ordered:angry2: Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 28, 2006 Share Posted December 28, 2006 OMG Any business should do all that for free! Quote Link to comment Share on other sites More sharing options...
beau's mama Posted December 28, 2006 Share Posted December 28, 2006 Here is what your insurance will get you:+ your item will be packaged and shipped via the promised shipping method + your item will ship in the timeframe promised + you will receive what you ordered as described online + all return and refund policies will be honored + all payment methods will be honored and there will be no hidden costs :confused: :confused: Hmm...maybe I should have ridden the short yellow bus to school, but aren't those points something that you just...well... expect!?I'm actually slightly embarrassed...I worked for the company that supplies the "surety bond"...total crap IMO Quote Link to comment Share on other sites More sharing options...
eugenia Posted December 29, 2006 Share Posted December 29, 2006 What a load of crap. All those things should be done automatically with no extra cost to the buyer. Quote Link to comment Share on other sites More sharing options...
BubbleBath Posted December 29, 2006 Share Posted December 29, 2006 Here is what your insurance will get you:+ your item will be packaged and shipped via the promised shipping method + your item will ship in the timeframe promised+ you will receive what you ordered as described online + all return and refund policies will be honored + all payment methods will be honored and there will be no hidden costs Why would one need to pay for something that is promised. Companies have policies for a reason, it's the way they do business. Quote Link to comment Share on other sites More sharing options...
SuzieE Posted December 29, 2006 Share Posted December 29, 2006 I noticed on a supplier website that they are now selling insurance (for an additional fee tacked on to your order) to guarantee you will get what you ordered! This is coming from a supplier that already has outrageous shipping charges. As far as I know, this supplier is not one with a bad reputation for ripping people off, such as taking payments for orders and never delivering the goods. Some suppliers (and I think we all know of some) should be FORCED do offer this, but for the rest I cannot believe they would even indulge the thought of charging extra for doing what they are in the business of doing--packing and shipping orders.It seems like a mob shake down!Here is what your insurance will get you:+ your item will be packaged and shipped via the promised shipping method + your item will ship in the timeframe promised + you will receive what you ordered as described online + all return and refund policies will be honored + all payment methods will be honored and there will be no hidden costs Here's a link to the full text version: http://www.buysafe.com/Web/Seal/LearnMore.aspx?CartBondingMode=1&CartComposition=1I was all ready to put in an order with this company last week and got to that part on the checkout and actually was so taken back with this new ploy for an additional 35cents of my money I decided I didn't need my order after all. So does that mean that in the future if you don't get the additional insurance and your order is wrong or damaged you are SOL ??? Quote Link to comment Share on other sites More sharing options...
Bunny Posted December 29, 2006 Share Posted December 29, 2006 Ok.. I've gone through most of my suppliers, and can't figure out who this is. Who's gonna give me the scoop! Please! Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 29, 2006 Share Posted December 29, 2006 i wanna know too!! Quote Link to comment Share on other sites More sharing options...
BubbleBath Posted December 29, 2006 Share Posted December 29, 2006 I guess they're saying that their word is not good enough. You have to pay for promises. Quote Link to comment Share on other sites More sharing options...
SouthernGal Posted December 29, 2006 Share Posted December 29, 2006 i wanna know too!!Me, three!!! Quote Link to comment Share on other sites More sharing options...
candlesprite7 Posted December 29, 2006 Share Posted December 29, 2006 Wow that is just getting ridiculous....Who is this? Quote Link to comment Share on other sites More sharing options...
chopsgirl Posted December 29, 2006 Share Posted December 29, 2006 sooooooooooooo, now we are supposed to pay extra for the company to do their jobs correctly?please share the supplier Quote Link to comment Share on other sites More sharing options...
bugtussle Posted December 29, 2006 Share Posted December 29, 2006 Oh MY!!!!! I was afraid it was you-know-who!!!!! Just checked her website and it was not!!! :yay: Speaking of outrageous shipping (and everything tacked on), if anyone gets Debbie's (WSP) Survey, please answer and let's try to get her to be more reasonable on her shipping. I love her products but can't afford them. Thks, Carole Quote Link to comment Share on other sites More sharing options...
thecandlespastore Posted December 29, 2006 Share Posted December 29, 2006 That buysafe program is a big money making gimmick. They invited me to join a few months ago and I declined. I would not be surprised if they are owned by Ebay. Quote Link to comment Share on other sites More sharing options...
thecandlespastore Posted December 29, 2006 Share Posted December 29, 2006 "If your item is bonded, and the terms of sale are not met, buySAFE offers third-party mediation services to ensure you receive a rapid response to your problem or you will receive a refund of the sale price, up to $25,000 per item."Yeah, and the mediation service costs $10 per dispute last time I checked. Quote Link to comment Share on other sites More sharing options...
Di_in_AZ Posted December 29, 2006 Share Posted December 29, 2006 :rolleyes2 What a novel idea, paying for customer service Quote Link to comment Share on other sites More sharing options...
SuzieE Posted December 29, 2006 Share Posted December 29, 2006 http://candlemakers.zoovy.com/ Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted December 29, 2006 Share Posted December 29, 2006 Oh good, I don't shop there Quote Link to comment Share on other sites More sharing options...
SouthernGal Posted December 29, 2006 Share Posted December 29, 2006 Oh good, I don't shop thereI was wanting to try them after the 1st, but not now. :undecided Quote Link to comment Share on other sites More sharing options...
SuzieE Posted December 29, 2006 Share Posted December 29, 2006 I was looking to check out some new containers and I was pricing them against another supplier. So when I added the shipping to both suppliers totals and I saw that whole bit about adding insurance to fix any errors or problems that might arise from the order and shipment I quickly decided to go with the other supplier. Quote Link to comment Share on other sites More sharing options...
Trish Posted December 29, 2006 Share Posted December 29, 2006 Unbelievable! I'm speechless...and that doesn't happen often. :undecided Quote Link to comment Share on other sites More sharing options...
candlesprite7 Posted December 29, 2006 Share Posted December 29, 2006 I dont recall ever shopping with them... Quote Link to comment Share on other sites More sharing options...
Late Night Posted December 29, 2006 Share Posted December 29, 2006 http://candlemakers.zoovy.com/Thanks Suzie. I wondered who it was. Now I don't have to waste my time loading up the cart only to click off the site. What a load of garbage. The nerve to charge a customer for them doing their job to begin with. Quote Link to comment Share on other sites More sharing options...
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