summerbug Posted June 27, 2006 Share Posted June 27, 2006 Hello,Does anyone order from the gel candle shop? I am having difficulties getting anyone to return my messages from there - just wondered if it's me or if anyone else has this problem? Quote Link to comment Share on other sites More sharing options...
Luci Posted June 27, 2006 Share Posted June 27, 2006 Where are they? I've bought so much stuff from so many people. Lots on ebay. Got burned a couple of times. Have bought embeds and paid priority shipping that took almost 3 wks. Quote Link to comment Share on other sites More sharing options...
summerbug Posted June 27, 2006 Author Share Posted June 27, 2006 they are in Florida - I wouldn't recommend them on their customer service - I have emailed twice and called 5 times - and still can't get anyone - I am even wanting to add to my current order - guess they don't want my money! Their FO are pretty good though.. Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted June 28, 2006 Share Posted June 28, 2006 Have you tried giving them a call? Quote Link to comment Share on other sites More sharing options...
summerbug Posted June 28, 2006 Author Share Posted June 28, 2006 I've tried calling 5 times - left messages - since the 21st and emailed - maybe they're tired of hearing my messages I hope they come through - their FO really are good - I've bought some samples from other places to test just in case. Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted June 28, 2006 Share Posted June 28, 2006 Well good luck. I personaly would have only given them 48 to at least get back to me. After that they would no longer be one of my suppliers. Quote Link to comment Share on other sites More sharing options...
Luci Posted July 1, 2006 Share Posted July 1, 2006 I'm curious as to whether you ever heard from them?? Quote Link to comment Share on other sites More sharing options...
summerbug Posted July 1, 2006 Author Share Posted July 1, 2006 Yes, I did hear from her - but it gets worse.Here's a recap - I ordered on the 1st of June and received it on the 21st - not too happy with the length of time - but I was ok with it - she included a note stating one FO was on backorder and she didn't want to hold the rest any longer - she would mail it when it came in.I then realized I forgot to order a FO, so I called her and emailed her from the 21st through the 28th - I left 6 voice mails and 3 emails. On my last email she finally replied (on the 28th).This is what I sent - in blue (her reply is in red)> I have tried contacted you via phone and email since last Wednesday the> 21st. I placed my order on June 1 and didn't receive it until the 21st.> There was a note stating the Lavender is on backorder and you will mail it> when it comes in. You charged me for it and the shipping already. I> tried to contact you regarding the status and to spend MORE money with you> by ordering a 32oz. of Sugar Cookie; however NO one has contacted me and> this is begininng to get a little frustrating. I need to be able to rely> on my suppliers to get me the product I ordered or to at least care enough> to keep me posted. So please contact me asap and let me know the status> and so I can add the sugar cookie to be shipped at the same time. If I do> not hear from you this time I will have to ask for a refund and pursue> other options. I do apologize...I apparently left a message on someone else's machineFriday. Got your messages and I will give you a call tomorrow (today),when I get back from my doctors appointment. Gotta get glasses.I checked with the manufacture Friday on the status of our lavenderbackorder & the message I left on whoever's machine, is that once in agreat while there are a few times that we get back ordered on a fragrancedue to the availability of the seasons crop since our fo's are so close tothe essential oils as possible. I have to wait or settle for a lower gradewith less of the pure oils and lower quality.I'd rather wait than compromise our quality.They expect the truck to be in the middle of this coming week and thenjust a few days to ship to us.I do apologize, it's usually not several weeks on back order.I got your message about the Sugar Cookies.Do you want me to go ahead and send that?Do you want to substitute the Sugar Cookie for the Lavender and thenreorder the Lavender in a few weeks? Or do you still want it too as soonas it comes in. Let me know asap and we'll get it out to you if you needthe Sugar Cookies like yesterday.As always, thank you for you continued support and again, I apologize..Ithought you got my message.I will double check by phone tomorrow.Thanks bunches,MelI replied and thanked her for the apology and stated that I still want both and we can go over the details when she calls me. Now it is Saturday and I have not heard from her - no phone call like she stated. When I first read her reply I was ok - I like her FO and thought everyone has an "off" day - or days - but now I just don't want to deal with her - there are too many other companies I deal with that are very customer friendly. I will be testing other companies FO so I can drop her!! (Sorry for this being soooo long) Quote Link to comment Share on other sites More sharing options...
Luci Posted July 1, 2006 Share Posted July 1, 2006 No problem with the length. I was just curious if you ever had a resolution. I like to be aware of wacky stuff. That's still not as wacky as the excuses I got from Kandies the last couple of times I ordered from her. This last time, it was a doozy. Too unbelievable. I had been so happy with her things in the past. I have to wonder if she is not going through some personal crisis. Her website just said she was downsizing to spend more time with the family. That's such a "politicians" remark. Quote Link to comment Share on other sites More sharing options...
HeavenScentU Posted July 1, 2006 Share Posted July 1, 2006 I have a supplier that I purchase items from that takes 4-5 weeks to get my order. I really hate it I thought I had been taken because I called & emailed and did this over and over until I finally got a call back. I was so mad. I finally received my items and was very happy but the wait is a killer. I am wondering if these suppliers are real companies that work 8-5 Mon-Fri. or if they do this on the side. I have questioned a few people if I can get them on the phone, as to how big their company is and alot of them say they do this part-time and have full-time jobs doing something else. That is why it can take a few weeks to get my order. That really sucks! Quote Link to comment Share on other sites More sharing options...
Luci Posted July 2, 2006 Share Posted July 2, 2006 My experience with those that take a long time hasn't been positive. They indicate that shipping will be fast and charge for priority. If you have an item for sale on ebay shouldn't you have it ready for shipping when it's over? I think if it's gonna take weeks to get a product in the mail you should say so. Quote Link to comment Share on other sites More sharing options...
summerbug Posted July 13, 2006 Author Share Posted July 13, 2006 I finally got through and we worked it out - she had some personal issues to attend to and stated it normally does not take this long to reply back.Things happen - it's life so I am just sooo happy because I do love her FO.Thanks for everyone's feedback:D Quote Link to comment Share on other sites More sharing options...
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