I just received an email from a lady from another state that got one of my tart burners for a christmas gift from a family member that buys from me locally. She said that her tart burner seems to have a short in it and is flickering and wants me to replace it. The lady that bought it from me to take to her in North Carolina was just telling me this morning that they had plugged in all the tart burners and were loving the tart smell and all that good stuff on christmas, and now shes emailing me weeks later saying that it doesnt work. What would you do? I have not made any kind of policy on my website, if I ever have a complaint I ask for the product back and I replace it. But the one other time that I had a complaint it was within 2 days. Should I replace the burner for her after this long? I no longer sell that burner so I would be at a loss replacing it with a more expensive one....Any advice? Also how should I word a policy for my customers without scaring them away?