I tried to get into HCM a few months ago, and I paid, and follow up was horrible. I changed my nameservers as instructed, and my site was down for a week and nothing. So, I changed them back to my old host, and then he emails me that I did not change my servers, so there was going to be another delay. At that point, I let him keep the month I paid, and I cancelled and stayed with my current host. Guess it was a smart move on my part. Good luck everyone, this really sucks!