A fellow Canadian pal of mine sent me the email below today about her dealings with Gelluminations Inc, I hope this doesnt break any forum rules, I Just hope this doesnt happen to anyone else! Here is her email to me in quotes "I wanted to pass on this file number to you. I ordered 6 boxes of wax from this company with the promise of cheaper shipping thru USPS, they DID NOT send the wax nor will they refund my money. They claimed I falsely put in a zip code to get cheap postage when it was them who told me to do so just to get the order thru, they said that shipping wouldn't be much more to Canada thru the PO. That they would send the adjusted shipping invoice. I never received an invoice or a phone call with the amounts. Anyway 500 USD later I still have no wax, or money. I waited too long to make the claim thru AMEX. They kept putting me off saying they were looking for the postage, then they said they resent it etc etc. Warn anyone on this side of the border to avoid this company at all costs. The BBB tried to resolve it, but they kept making excuses that they were looking for the postage receipts. That's since last December!!! Some filing system eh?" SHe filed with the BBB and their reply was the following: "Business Name: Gelluminations Inc We have received your most recent correspondence in the above-mentioned complaint case. You have indicated that you are NOT satisfied with the business' response in the matter. The business has not made any further concessions to their original response. Unfortunately, the BBB can not pursue the matter further. This complaint case is now considered closed UNRESOLVED. The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. The company's level of cooperation in resolving to this complaint becomes a part of their file with the Better Business Bureau."