barncat Posted September 19, 2014 Share Posted September 19, 2014 Has customer service dissapeared because of online websites. I called a vendor today and they are always helpful. I order in bulk and my item is not on the website, as they custom make them for me. They informed me I HAVE to order on the website of my order can take 2 weeks because they only have a person come in 2 days a week to enter orders! WTH!!! I've never heard of this. I said, well i will order somewhere else then! How sad! Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted September 19, 2014 Share Posted September 19, 2014 WOW I would go elsewhere, someone else will want your business. I would have demanded to talk to someone higher up and if I could not then they would have received an earful before I hung up on them. 1 Quote Link to comment Share on other sites More sharing options...
Candybee Posted September 19, 2014 Share Posted September 19, 2014 Ditto what Vicky said. When I get treated badly by customer service I make sure management knows what was said to me. I'd write them or call and ask to speak to the manager. It could be an employee they have been having prior problems with. Happens. If you don't get satisfaction let mgr know you are leaving. Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted September 19, 2014 Share Posted September 19, 2014 I have been thinking the same thing the past few weeks. Customer service thru a few supplier sites has gone to the dogs. It feels like: Give us your money and get your stuff and be gone. Twice I have contacted suppliers recently with questions and received either no response or no actual help. It can be very frustrating! Quote Link to comment Share on other sites More sharing options...
barncat Posted September 19, 2014 Author Share Posted September 19, 2014 I did email one of the owners, as I talked to them before many times over the years. It was read...but no response Quote Link to comment Share on other sites More sharing options...
Jcandleattic Posted September 19, 2014 Share Posted September 19, 2014 I did email one of the owners, as I talked to them before many times over the years. It was read...but no response Maybe they are going to talk to the employee before responding just so they have both sides of the story and are fully aware? (Even though, really what can the employee say that would make that situation alright??) That's my only guess as to the delay. That OR they just have crappy CS now. Quote Link to comment Share on other sites More sharing options...
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