CathyinME Posted July 7, 2011 Share Posted July 7, 2011 I've had some problems with the quality of an item I had been buying from them and I have to say they have the BEST customer service ever!!! They made everything right and were very helpful and curteous. I wish all suppliers were as great as they are with the service. Quote Link to comment Share on other sites More sharing options...
Maggie Posted July 8, 2011 Share Posted July 8, 2011 I agree Cathy in ME. Way back before I ever posted here I posted on TSR and NG's board. Of course you couldn't mention other suppliers on NG's board but TSR you could. I can remember people complaining big time about CW. One day I ordered and I have been VERY pleased with most of their products and great CS. Like all of the free LX wicks Bill Binder sent to me...postage paid by CW...along with tons of advice when pouring palm pillars. And I know I've said this before...maybe here...the time I ordered metal tart pans and they sent me like 6 or 8 too many. I called to tell them and said that they could add the price to my next order and was told...no way would we charge you. You keep them...on us. Quote Link to comment Share on other sites More sharing options...
lgcandles Posted July 8, 2011 Share Posted July 8, 2011 I agree. I've been very pleased with my Candlewic customer service interactions. I've also found them to be very generous with samples. Quote Link to comment Share on other sites More sharing options...
EricofAZ Posted July 8, 2011 Share Posted July 8, 2011 one of the better selections in raw wick on a spool, and a fair price.I'd like to see them increase their range (smaller and larger of each type seems to be dropped like ECO 0.2 or PK13, which I can't find anywhere). However, their selection is pretty awesome as it is. Quote Link to comment Share on other sites More sharing options...
Faerywren Posted July 8, 2011 Share Posted July 8, 2011 Candlewic is one of my main suppliers. I love them. Quote Link to comment Share on other sites More sharing options...
nursenancy Posted July 8, 2011 Share Posted July 8, 2011 Candlewic is one of my main suppliers. I love themSame here. I've been using them for almost 10 years and have never had a problem. Quote Link to comment Share on other sites More sharing options...
njcandle Posted July 29, 2011 Share Posted July 29, 2011 Candlewic is great.. I get to visit them every once in a while and their customer service reps are very nice! Quote Link to comment Share on other sites More sharing options...
TammyGCC Posted September 24, 2011 Share Posted September 24, 2011 I use them. I have gotten some scents and wicks from them I also have purchased some of my dye blocks from them. I have not had a problem. Good to know their service is good with others also. Quote Link to comment Share on other sites More sharing options...
VivienneCrow Posted September 25, 2011 Share Posted September 25, 2011 I've always considered trying them but have bulked at the idea because of the shipping cost since I'm in Australia. I contacted them about it and they've allowed me to post my products to my partner who lives in KS atm and he'll pass them on to me. Basically I'll be purchasing all my molds through them, but buying my wax and other items through Australian companies. Your post and everyone's replies have cemented my decision to try them out Quote Link to comment Share on other sites More sharing options...
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