ScentGifts Posted August 28, 2010 Share Posted August 28, 2010 I usually am not a complainer, but this just burns me!! I ordered 3 things from Bittercreek this past week: 3 x 5 resealable bags, a 16 oz. Sleighbells FO, and a 16 oz. Old Fashioned Christmas. I have been waiting on these to come in to finish a big order I have. So the package came today, and I got 3 x 5 regular cello bags, 16 oz OFC and a 16 oz Snickerdoodle! 2 out of the 3 things I ordered and have been needing badly were wrong! And they are closed today, so now I have to wait until Monday for someone to get back to me. I have never had a problem with them before, so I dont know what the problem is, but I sure hope they fix it so I can get my order done!! Just had to vent! ahhhhhhhhhhhhh!!! Quote Link to comment Share on other sites More sharing options...
Noodle Posted August 28, 2010 Share Posted August 28, 2010 I don't blame you at all for venting... I am sorry that your order and plans got so screwed up! I am sure that BC will correct this without issue. They have good customer service. That does not help you much though AFTER the fact. Quote Link to comment Share on other sites More sharing options...
cdesousa5 Posted August 28, 2010 Share Posted August 28, 2010 I'm sorry you had that happen to you, especially when you need to get an order out. Hopefully they will ship it 2 day air to you on Monday. Quote Link to comment Share on other sites More sharing options...
ScentGifts Posted August 28, 2010 Author Share Posted August 28, 2010 I am hoping they will be cooperative with me as well!! This is just another example of why I shouldnt be such a procrastanator all the time! LOL Quote Link to comment Share on other sites More sharing options...
Darbla Posted August 29, 2010 Share Posted August 29, 2010 This is just another example of why I shouldnt be such a procrastanator all the time!You're making Christmas stuff 4 months ahead and that makes you a procrastinator????? Heckfire, I'm not going to admit how close I am on most stuff. LOL! Quote Link to comment Share on other sites More sharing options...
ScentGifts Posted August 29, 2010 Author Share Posted August 29, 2010 You're making Christmas stuff 4 months ahead and that makes you a procrastinator????? Heckfire, I'm not going to admit how close I am on most stuff. LOL!LOL unfortunately I am not that far ahead!! I am actually working on an order for a wholesale customer! I wish I was only that organized! Quote Link to comment Share on other sites More sharing options...
coconut Posted October 14, 2010 Share Posted October 14, 2010 So what happened? Did they make it right? Quote Link to comment Share on other sites More sharing options...
ScentGifts Posted October 14, 2010 Author Share Posted October 14, 2010 So what happened? Did they make it right?yes they did!!! Sorry I forgot to post that I will continue to order from them. I realize everyone makes mistakes and there are errors, I was just extremely frustrated that weekend trying to get an order done and shipped! Quote Link to comment Share on other sites More sharing options...
babygirl Posted October 15, 2010 Share Posted October 15, 2010 that is good that they made things right. Quote Link to comment Share on other sites More sharing options...
coconut Posted October 20, 2010 Share Posted October 20, 2010 Glad to hear it and thanks for the update! Quote Link to comment Share on other sites More sharing options...
Jewls819 Posted October 22, 2010 Share Posted October 22, 2010 I ordered around the same time as you and that happened to me as well..Wrong on everything...however yes they fixed it quickly. Funny thing is the next order I had come in from another supplier had the same problem...I had one unlucky week there..lol. Quote Link to comment Share on other sites More sharing options...
comfortscents Posted October 22, 2010 Share Posted October 22, 2010 I think bitter creek online help has always been successful for me, glad everything worked out for you Quote Link to comment Share on other sites More sharing options...
Candle_Lady44 Posted October 23, 2010 Share Posted October 23, 2010 I have had good luck with them too, most suppliers are pretty good at getting you what you order. I used to order from wix n wax (a lot!) about 500-1,000 a month .. they shorted me 1 ounce of F.O. on 10 bottles (someone messured the bottle with the F.O.s) I didn't notice til I got home, an hour and a half away. They said it must be the sea level difference and wouldn't make good on it. I have never ordered from them again, no one likes to feel ripped off. Quote Link to comment Share on other sites More sharing options...
coconut Posted October 24, 2010 Share Posted October 24, 2010 I have had good luck with them too, most suppliers are pretty good at getting you what you order. I used to order from wix n wax (a lot!) about 500-1,000 a month .. they shorted me 1 ounce of F.O. on 10 bottles (someone messured the bottle with the F.O.s) I didn't notice til I got home, an hour and a half away. They said it must be the sea level difference and wouldn't make good on it. I have never ordered from them again, no one likes to feel ripped off.OMG, what idiots! To give up a good customer like you over 1 oz. of FO? I would have given you a credit or sent more FO or something. Once Peak accidently sent me 2.5" wicks when I ordered 6" wicks. On my next order, they gave me the 6" wicks for free. That is good customer service. Quote Link to comment Share on other sites More sharing options...
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