Crowded House Posted July 14, 2006 Share Posted July 14, 2006 If you buy glasses by the cases, what do you do when you have one or two glasses with "faults" in them? Do you save them up and send them to the manufacturer a case at a time? Do you try to get replacements right away? Do you write it off?Just curious. I got a case of 24 recently and one had a fault in it that made it unacceptable as a candle container. I thought, you know, it would take months (or years, maybe) to get a whole case of faulty glasses that would make it worth shipping it back to the manufacturer, and I'm not about to pay out the shipping to the distributor for one stupid glass.Mine is sitting on top of my refrigerator, and I'm considering just using it as a drinking glass or in some other function.So, what do you do? Quote Link to comment Share on other sites More sharing options...
HeavenScentU Posted July 14, 2006 Share Posted July 14, 2006 If the glass looks ok enough to use it as a tester, I would do that. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted July 15, 2006 Share Posted July 15, 2006 I have had a bad case once in a while... They seemed to have indents in them this size of a large thumb print????.. I keep them and use them as testers as Heaven said..If it were more than a few.. I would then call the suppliers:D . Quote Link to comment Share on other sites More sharing options...
Shisha Posted July 15, 2006 Share Posted July 15, 2006 I get my perfume bottles by the 144 piece case and every case has two or three wonky ones. Honestly? I toss them, or use for testers. It's not worth the time it would take me to pack it up and ship it back. Crap happens! Quote Link to comment Share on other sites More sharing options...
clonefan80 Posted July 15, 2006 Share Posted July 15, 2006 If its 2-3 cases i would for sure let them know and hopefully than will offer a credit on your next order. I order glassware by the pallet and had a couple cases come completely smashed (forklift). The trucking company had to note it so I called my glass supplier and asked them if they wanted a copy of the paperwork if they wanted to file a claim. They didn't want to mess with it either but sent me those two extra cases on my next order. Quote Link to comment Share on other sites More sharing options...
cindym Posted July 15, 2006 Share Posted July 15, 2006 My glass supplier just replaces broken glass etc. in the next order. Now I did return cases of glass to one supplier, they were all screwed up. Quote Link to comment Share on other sites More sharing options...
Melly Posted July 15, 2006 Share Posted July 15, 2006 I call my supplier and let her know how many jars are broken , she credits my account. Quote Link to comment Share on other sites More sharing options...
Tess Posted July 16, 2006 Share Posted July 16, 2006 It depends how often it happens. I buy my jars by the pallet, and I had like maybe 2 or 3 out of the whole pallet that were cracked or chipped. So I use them as testers. No big deal. But if you don't buy that quantitiy and keep having a problem, I would look into another company or getting them replaced. Quote Link to comment Share on other sites More sharing options...
thecandlespastore Posted July 16, 2006 Share Posted July 16, 2006 If they came broken, I usually just let the company I purchased from know how many were broken and they send me replacements with my next order. They have never made me send the broken items back, I just toss them. Quote Link to comment Share on other sites More sharing options...
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