Michdj Posted January 7, 2014 Share Posted January 7, 2014 (edited) So, my main supplier for Status jars is EAP, because they're the cheapest with the true Libbey glass. The last time I ordered from them they only taped the bottom of the boxes once, and the tape ripped open and when the jars arrived at my house the fedex guy handed them to me with one flap flapping in the breeze. I'm lucky they arrived in one piece.So I noted this on my next order - like "please double-tape the bottoms because they arrived with the bottoms opened last time." I placed on order on January 2nd - when they were open after the holidays - and they didn't ship them until today - which is a huge problem for me, since I have a show on Saturday. (Dummy me didn't know they'd be closed over the holiday - I learned my lesson.)So I called and asked if maybe they'd overlooked my order, since they'd been reopened since January 2nd? And the first thing the guy says? "Maybe you should order from somewhere else."WHAT? I couldn't believe it. I realize I'm not Yankme Candle Company but I've probably ordered $2500 in glass in 6 months from them. I really like their prices and their web site.Part of me thinks I should have just kept my mouth shut. But firing me as a customer? Wow. I didn't call them screaming. I wasn't rude. I'm just in shock.-michelleETA: Maybe I shouldn't be so upset. I don't know. I really like them. Bah. Edited January 7, 2014 by Michdj Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted January 7, 2014 Share Posted January 7, 2014 I would call back and ask to speak to management. Sometimes employee do things the bosses do not know about. Quote Link to comment Share on other sites More sharing options...
Michdj Posted January 7, 2014 Author Share Posted January 7, 2014 Looks like he reports directly to the president. Oh well. Maybe it will all blow over. Quote Link to comment Share on other sites More sharing options...
Jcandleattic Posted January 7, 2014 Share Posted January 7, 2014 Looks like he reports directly to the president. Oh well. Maybe it will all blow over.I would ask to speak with the President then. It shouldn't matter who he reports to, his boss should still know. Quote Link to comment Share on other sites More sharing options...
Michdj Posted January 7, 2014 Author Share Posted January 7, 2014 I think I'm just cranky and stressed. (Although still a little shocked.) Quote Link to comment Share on other sites More sharing options...
ktaggard Posted January 7, 2014 Share Posted January 7, 2014 I agree that you should call back and talk with a supervisor, president, whoever you can. A good company should value their customers, no matter the size. I bet the owners/president will understand this and make things right. Well, lets hope. Quote Link to comment Share on other sites More sharing options...
ktaggard Posted January 7, 2014 Share Posted January 7, 2014 And btw, you have very right to be upset. No one likes to be treated rudely or in a way that makes them feel unimportant. Quote Link to comment Share on other sites More sharing options...
EmJean Posted January 8, 2014 Share Posted January 8, 2014 You should most definitely call back. You have two issues - crappy packaging and being treated rudely. You might feel better if you call back and talk to the president and he makes it right. Emily Quote Link to comment Share on other sites More sharing options...
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