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JenT

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Posts posted by JenT

    Weird Customer Request

    in Fragrance Discussion

    Posted

    Yuck is all I can say about that one...LMAO....

    I will tell you, I have searched high and low for as many different food FO's (you wouldn't believe the request I get) and I have never seen a hotdog scent. Good luck finding it and if you do, let me know where please...lol

    Guideline to good customer service

    in Business Side of Things

    Posted

    KristinesShower:

    Glad it worked out for you!! I too have been having a time with shipping....a normal order would take 2-3 days most places and now with the holidays it was taking up to a week to get any where!!

    After the time I had last year with broken items and slow delivery...I stop taking orders on the 18th this year and I tell people after the 18th I CAN NOT promise they will have their order by the 24th.

    I have just started getting a really good amount orders about a year and half ago....so I am still learning all the good customer service skills there is out there.

    I take notes from every order I receive no matter where the order came from. I list the good and the bad and go from there....thinking of way I could make the bad things good or the good things even better.

    I read some where that that are 8 steps in good customer service.

    here it is

    http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm

    "5 Secrets Of Good Customer Service"

    http://sbinfocanada.about.com/cs/marketing/a/custserviceas.htm

    Very Odd Candle Request

    in Fragrance Discussion

    Posted

    Maybe she wants to burn the candle so she doesen't have to do much work. Like burn the candle to scam the client into thinking she did clean, when she didn't & still get paid. Who knows, she might be tring to be a new con artist.

    LOL....that could be true...never know!

    That is a strange scent to want in a candle! umm....I'm trying to think what ajax smells like...now bleach...no way would I wanna smell that....make my sick when I clean to much with it. What about offering her a pine & lemon scent...lol...

    Ups....

    in Business Side of Things

    Posted

    UPS is getting rid of all the better drivers who make good money and have brains and hiring kids and others who make half as much and that is why the service will get even worse.;)

    Agree! I'm waiting for one driver to wreck!! I see him fly by here everyday...I hate for him to pull in my drive way...when I know he's coming...I keep the kids and animals inside...I have warned him once....next time I am calling on him!!!

    Stupid Question about Dipped Bears!

    in General Candle Making Discussions

    Posted

    Well Jen, at least I'm not the only one asking this stupid question!

    HOw embarassing!..........................

    :o

    ALOT of people dont understand what a "wax dipped" anything is. They see wax and right away ask "where is the wick". Don't feel bad about asking...if this is something you are looking into doing...just make sure you research ...here is a nice link to info http://www.candlesupply.com/how2dipbears.html

    and you CAN NOT sell these WITHOUT warnings on them!!!!!!!

    Bunny's Bath Melts

    in B & B Recipes

    Posted

    Seems very easy to make...thanks for the recipe and the pictures!

    Now I have some questions....

    Do you have to refrigerate them? Let say I make them today…how could I store them so they would still be good to give as holiday gifts or is this something I should make like a few days before I give them away?

    Recipe for Lotion Candle?

    in General Candle Making Discussions

    Posted

    I don't agree with making them either. I really thought about it at one time....had people over the summer asking me at shows if I make them....but thinking about it...I just don't think its something good to have around kids.

    I did see that some are made of

    "botanical ingredients, Pure shea butter. Rich avocado, olive, and coconut oils. Soothing aloe, Exotic jojoba, mild soy and beeswax round out the base ingredients. To this blend we add pure essential oils and fragrances"

    http://www.lotioncandles.com/home.html

    So how they are made seems like to much work for me..lol

    Shopping for a whole sale company.

    in Business Side of Things

    Posted

    Not sure about your state but here in MD you need a sales and tax license to sell at shows....I was told anything you make at home...even if its just a hobby....if you are going to sell it...you need tax numbers and I had to get a home business license....darn goverment has their hands out for everything...lol

    Most places will ask you for your tax ID #'s so that they wont have to pay taxes on something your going to pay taxes on...think I said that right.

    Why do you love Candle Making?

    in General Candle Making Discussions

    Posted

    Well...in my early days...LMAO...like I have been doing this forever....going on 4 years now....I like...or loved making candles just because mine were/are odd and different. At 1st...I was keeping all my 1st made candles when I would get a new mold in...after a while of that...I realized I should be doing them all in one scent or no scent...til this day...the smell in that cabinet will knock you over...LMAO

    But now....I like making my candles and taking them to craft fairs/shows and such. Clearly with a wick in the middle....people still ask "Can I eat this?" or " Are they real?".....so funny...lol...even worst is when my DH tries to eat jelly beans...wax jelly beans I might add.....LMAO....I'm asked everytime there is candy or a dessert in my kitchen if it's real.

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