Sorry to hear about your experience with them, I just received an order today and I had an item on backorder, I need to see if I got charged for it. It was a soap mold, I hope I dont have ot pay shipping on a 1oz (weight) soap mold. I can only imagine how much that's going to be. When it comes to FO I only test from companies that have rave reviews (JS,Peak, NG) on this board.