There are so many different factors for a wax not to perform. Some has nothing to do with the supplier or yourself, has everything to do with the wax/fo combo just doesn't work. And some of you(as myself) found the fo/wax combo that worked for you, and then for whatever reason...you changed wax,and the same fo doesn't work!( our problem)It is not our supplier its the combo not working! However our wax did change to begin with, that is why we are on a new wax formula. Gosh are any of us sane? Anyeway I hope that makes sense, if not maybe someone else will say it better. Have a blessed day, LeeAnn~