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Kaybee23

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Posts posted by Kaybee23

  1. I think most places you can't cancel your order, but I would of called them instead of emailing them about the leaking oils. He is pretty nice and helpful there, I don't have a problem with them. They have great prices on lye, eo's & other supplies since I don't have to pay for shipping.

    You are right, if you call, talk to either Robert or Kimberley, they are both nice and very helpful, and have gone above and beyond, a couple of times for me. If I need soaping oils in a pinch or if I need lye, which he has a great price on, I go there. They have a great showroom, nice selection of FO's, containers, oils, etc. I would also add that an e-mail addressed to Robert, I believe, usually ends up at the front desk.....next time I would call first before throwing them away.

  2. What an interesting idea. Rather than bringing it to trace, then seperating the soap out for color, you are just mixing the lye in well enough with the oils, then seperating and hand blending and stick blending when adding the color in. That would seem to give you more time for getting the color mixed in. I seem to have that problem quite a bit, getting it to trace, then seperating then trying to get color mixed in before it gets too thick on me. I am making a batch tomorrow, I think I will try that out. Thanks for sharing. :D

  3. I just think that they should state on their website "how" your money will be refunded. I believe the coupon is just a marketing ploy to get you to order again and again and again. Maybe I wanted to spend my $6 somewhere else. Everyone has their opinion of what they think is fair...mine is that it is NOT. :)

    Maybe you should have contacted them....this is what is on their site.

    Shipping Cost

    Our shopping cart is not always accurate in figuring the cost for shipping. If the actual shipping cost is more than calculated, we will absorb the additional shipping cost on your behalf, including the cost for insurance on packages valued more then $50.00.

    If the actual shipping cost is less, we will

    issue you a code equal to the difference to

    use with your next order or issue you a

    check at your request.

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