No, that's not the case. I did notify her, but obviously she didn't noticed or didn't want to or whatever... she just complained and thinks she doesn't have to pay anything now. And no, I am not shipping and refunding late - this happened once, unfortunately. My inventory: well that's quite difficult, because I have about 1000 different items in my shop (not only candles but also patchwork stuff, cookie cutters, stationery...), and when ths customer ordered there was also a big sale (yeah, I get rid of all my Yank..., Village and other candle stuff - as I make my own now). So I announced in my shop that it is possible that items won't be available at the moment people order, because it's impossible to maintain an up-to-date inventory with so many articles every hour of the day (especially with two little children at home). However, things are getting better now as I don't have too many candles from other companies left to sell... Thank you for your honest post, I appreciate this!!:smiley2: