I love their customer service. It really is top notch. I just recieved my order of Palm wax and teeny little beads of wax were everywhere! There was a cut in the bag. I called and spoke to Micheal and even though it is most likely a screw up on UPS part, candlescience will fix it for me. I really love them If I can get them to start carrying wick stickers I will be set!!