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hewells

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Posts posted by hewells

  1. Maybe I have a different outlook on this, if you don't want to use it, that is okay, and I think you have a right to be upset to a point. This is your mom, it was free yes, but so are your birthday gifts, and christmas...or whatever holidays you celebrate. Would you ever dream of telling your mom that isn't what you wanted, no you graciously accept the gift then hide it in the closet. I personally thought that the sign was nice, and maybe the toiletries thing was her gift to you. You wouldn't believe how many older people use that word. I know that in the grocery store the aisle that has the soap, shampoo, etc says toiletries on the top.

    It's perfectly okay to be upset, to not use it, etc. I know it is your business, but I am sure your mother had good intentions and only wishes the best for you and your company...and didn't intend her add on to make you the laughing stock of your town.

  2. As a fellow candle maker I have frequented this board often as a reference for fragrance oil recommendations for soy wax. I did that Saturday night and was surprised my e-mail to WAX DRIP was perceived so negatively.

    The real problem is perception. I have used those two signs she took exception to because they made sense to me.Most everyone uses a warning

    label, or instructions on the bottom of each candle sold.Many of us offer a

    burning tips,or instructions for best results page with each candle sold. Why,

    are we trying to insult the customer? I think not. I use and recommend using two signs near my displays that make sense to me regardless of the source of the glass candle jar. One reads, "Please use two hands when handling the candle jars." The second read is, "To open the jars, please twist lid in either direction and pull up." I've used these signs at more than a hundred craft shows, Christmas events,county fairs and even conventions and no one has ever mentioned being offended by them. I have even traveled to Susan's home state twice for conventions as well as a half dozen other states. Most people considered them directions for best results. I use these directions to help prevent accidents that could hurt people. The intent is to show concern for the well-being of the customer. How do I benefit from being "intentionally" rude to a prospective customer I have just sent a free sample? Who would do that?

    "SHOULD VENDORS HAVE AN OPPORTUNITY TO RESPOND ON THIS SITE?"

    Isn't almost everyone who posts or references this site a vendor or prospective vendor? Aren't we all vendors? Aren't we all in this business together? Who among you would not want a chance to respond to an angry

    customer over an innocent comment?

    My hope, and maybe your's is that this person would ask you directly for an explanation rather than post an angry message or sign for public opinion.

    On one footnote I saw a quote that seems to apply. It says,"You'll never get anywhere in life if you're not smart enough to realize you could not be wrong." It was not intentional.

    Ron Meyers

    In the benefit of the doubt, I do not think anything was misunderstood, I think you possibly chose a bad story to tell. Sh*t happens, you may not have intended to make her feel like an idiot, and I am sure that your signs work wonderfully at craft shows and in stores(and people expect to see these at craft shows and stores). I do however do not think that this is how you should have addressed a potential customer. Your story would have possibly been fine, if it appeared that you had geniuinely(sp) cared that she reported to you that her jar was defective(or whatever the case may be).

    I think this is a lesson learned, that care should be placed in all responses to potential customers. You never know how someone is going to perceive what you type. :wink2:

  3. These folks have pointed you in the right direction and given you some really good tips! Also, I recently posted a simple recipe and directions for someone who was asking for help. If you'd like to keep reading and researching, see this thread: http://www.candletech.com/forums/showthread.php?t=21276

    Happy soaping! Let us know if you have any questions! There are quite a few talented soapers on this board. :yay:

    Of course the more reading and research the better!!!! Thanks so much, I am not anywhere near ready to try yet, but want to get some ideas and information. I figure while Im ordering all these candles supplies I should just throw in some b&b making items too.

  4. I have been trying to read up on cold process soap making and wanted to read the instructions on how to make it from the b&b tab to the left, but when I open it I get the main page that talks about the tutorial, but I can't get past that page. Does anyone have another site that I can read up more on this?

  5. If any help can be had....I think, personally, that I am screwed...

    Is there ANY way you can go about tracking a package that you sent Priority (No ins. No nothin') that never arrived? Or am I right...screwed...?:cry2:

    Thanks for ANY suggestions!

    I would go to your PO and see if they can track it, it might have went to the wrong place. Check the shipping zip code on your receipt to make sure they entered it into their computer correct.

    I have no faith in the USPS.

  6. Wow this thread has gone from a simple supplier complaint to a bash each other thread. Sheesh has the change in climate got to all of you...LOL.

    Now let's get back to the issue at hand. SDM got a defective candle jar from the supplier mentioned in previous posts. An email was sent, and a response was sent that many felt was not an appropriate response(which they are entitled to) after some blah blah blah's the supplier posted his version of what happened and people cast their opinions.................

    IMO, I see no problem with Ron joining the board to express his side of the story...though in all that hoopla I don't see his point. I think SDM has a right to share what happened to her, I think FCJ has a right to respond. I think all should be professional about it.:wink2:

  7. Does anyone else have this problem??? It doesn't matter what kind of container I put this in, I go through dang near every wick I have trying to find one that burns right. Right now I use 415, as soon as this runs out I am changing over to 464.

    I have an 8oz Roly poly that I have tried to wick with every HTP I have.

    I have a status votive jar that I got at walmart put an HTP 83 in it and it just drowns out :cry2:

    I am soooo driving myself nuts with this FO, does anyone possibly have any suggestions as to what wick to use???

  8. Well the only wick that you have that I use is the HTP 83, you could try 3 of those, I have a heart dish that I use 3 HTP 104's in. You can always pour with no wick,. Try one type of wick, if that doesn't work you can always pull that wick and test another until you find the right one. Maybe if you posted a picture of the bowl that might give some a better idea and be able to answer better.

  9. Okay this is what Jason posted regarding this wax and beeswax in the thread where he offered the 464 samples.

    OK- I have sent out all the samples. Thank you to everyone for your interest. This blend is 98% soy with 2% soy additive pre blended to the wax. Anyone who uses the soy additive will love this wax becasue it is pre-added. As a rule of thumb, beeswax does not blend well with the soy additive. I would stay away from this. Pour wax around 125-135.

    Jason

    Maybe you should eliminate the beeswax since he states it does not blend well with the additive and may be causing your frosting issue.

  10. I know we have some of us testing the 16 oz and/or the 24 oz Melting Pot jar from the Jar Store. I really like the looks of the jar. I really want it to work. But what I thought was a wax/wick problem may not be.

    I'm on the tenth burn of Greenleaf's 70/30, 8% Indo Teak, 2 x 740 Premier 700 wick. I got a better burn initially from 2 x 745, and the hot throw was very good, but it smelled funny, almost like it was a burning smell. When I wicked down to the 740, it went away and smelled great. I have five burns on this wick, but on burn 8 the wicks started drowning out! I extinguished them, let the candle cool, then lit again. Same thing. Blew out again, then pulled the wicks out a little so that 1/4" was sticking out. After cooling down, lit again. Got a better flame, but then they started to get small but steady, good throw, 3/8" deep MP but not burning all the way across.

    I only started having wick drowning problems when I got this jar. One of the reasons I started trying the Premier 700 wicks was due to the HTPs drowning in this jar

    I'm almost beginning to conclude that the jar is causing the drowning. Could it be that the relatively narrow opening for a four inch jar is causing the wicks to get starved for air? The jar is 4" wide by 4 1/2".

    Anyone else have this happen too? I'll have to wick up again and see if that works I guess.

    geek

    I was having the same problem with those jars, I gave up on them couldn't figure out what the problem was. Now that I am reading your post I think it was the jar and not me. I thought about maybe making them a 3 wick, but then I just said to heck with it.

    Not that this is much help, but I understand totally where you are coming from on this. Good luck!

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