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KristinesShower

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Posts posted by KristinesShower

    Almost heaven

    in Business Side of Things

    Posted

    ATTENTION Candle & Soap Stuff Customers:

    We are still working under a tremendous order backlog. We are slowly, but surely working our way through those orders. And, we are getting out of stock items and delinquent fast buy items in every day lately.

    When you order through our site, your credit card info is given, but your card is not charged until we determine a shipping estimate for your order. If you placed an order with us before AUGUST 11TH (except Bulk Buy orders) and your card was never charged, then the order has been cancelled as we have found that most folks who order and don't receive their order within a certain timeframe have just assumed that their order was cancelled or would not be processed. And, quite often, we have trouble processing credit card charges after an order reaches a certain age because folks have reordered and already spent the money they'd allotted for their order with us. If your credit card WAS charged and you have not received your order, please email us! If you have an order pending with Candle & Soap Stuff that has been paid for already or credit card information has been provided even if the charge has not yet been made, AND your order does not fall into any of the following categories, your order WILL BE SHIPPED unless we receive specific notification of cancellation from you via email!

    Note: You must give us the following information in order to be assured we are able to cancel/refund your order promptly--Customer name, order date, order number.

    HOWEVER, If you have an order pending that falls into any of the following categories, the order has been cancelled and will NOT be shipped or charged to your card.

    The following orders will be/have been cancelled:

    1) Orders where PayPal was selected for payment and payment was NOT made! (We no longer accept PayPal in any way.)

    2) Orders that were not a true order--Those are orders where you selected to file a wish list. A wish list is NOT an order. These will be purged from our system at this time. We will still accept

    Wish Lists, but we are deleting those on file currently and you may file a new wish list if you like.

    3) Orders where a customer chose for us to charge a card that we had on file but we have never been asked to maintain the credit card information. We do not maintain credit card information automatically. Just because you may have placed a previous order and paid for that order via credit card does not mean that we have your card info on file. If you wish for us to maintain that information here, you must specifically request that we do so. Otherwise, as a security measure, all credit card information is destroyed once the card has been processed and the order shipped. The only things we maintain for our records are the customer name, invoice number, approval/authorization number, zipcode, and amount of charge. This is for the customer's protection!!

    4) If we have an old order pending for you where we emailed you for additional information and the order was put on hold pending receipt of that information, but it was never provided and therefore the order never processed, the order has now been cancelled.

    5) Orders containing sewn items (sachet bags, dream pillows, soap sacks) more than 30 days old AND where payment has not already been made/charged. We are still extremely far behind on all sewn items as production of these items has been suspended until further notice. If payment has already been made/charged, the order WILL ship unless you request a cancellation and refund for those items.

    6) Orders with an item total of $10.00 or less (shipping not included) where payment has not already been made. This is our minimum order amount at this time.

    7) Orders where two attempts have been made to charge a credit card but no authorization was received and the order was not already shipped. In some cases, we are holding past due amounts for orders that DID ship and the card was declined.

    8) Orders where a "need this by" date was specified and we were unable to meet your timeline. If you stated that you needed an order to ship or reach you by a certain date and that date passed with us being unable to meet your needs, the order has been cancelled.

    These steps are being taken to help us get back on track faster! No penalty will be applied to any order cancelled by us due to the criteria above. There will be no restocking fees in any of these cases! We must move on in order to get caught up again and some of these orders will never go anywhere, so we are deleting/cancelling them at this time. If you have questions about this, you can email, but please expect a delay in response. Please put something in the subject header that will make it clear why you are emailing so that our spam filter does not catch your message. As part of our virus protection system, any email without a subject header is automatically deleted.

    We greatly appreciate our customers. Your patience and understanding in our situation has been overwhelming. We've been touched by some of the kind messages we've received as we've worked through this period of illness. Your thoughts and prayers mean more than words can say and I'd like to take a moment to thank you all for remembering us. We are working no less than 8 hours each day towards getting caught up and back on track so that our order processing time will be reduced and we can be back to "normal" processing/shipping times. Any order that has shipped more than 10 days after it was placed has been given a discount to help compensate for that delay--even if the delay was caused by an out of stock item. In some cases, the discount was enough to cover the entire shipping amount!

    We hope that you will continue to support us! We're working every day to bring things around on this end.

    Sincerely,

    Lea Burnside

    Candle & Soap Stuff

    This woman should NOT have a business & I would advise everyone to pass it along NOT to order from her.

    It is women like this that give the term "home business" a bad name.

    Labels and Logos.

    in Business Side of Things

    Posted

    I have heard nothing but good stuff from Donna at Dovestudios.

    I will make a suggestion though - just take alot of pictures, color swatches, things that you see that you think would be cool to work in your business and give them to her. That way she has something to start with.

    When I did my logo and my look, I had it professionally done. I gave them 6 swatches of color, a piece of tissue paper and about 50 websites that I liked and they whipped up what I have today (well after tweeking it several times, I am the one who really did it lol - but they helped!)

    Rave for WSP

    in Business Side of Things

    Posted

    Thank goodness I live about 45 minutes from them

    Before she knew they were close, she followed all the posted speed limits faithfully...

    I saw they were about 30 minutes from my house

    After she found out they were close, she sped away to get there as fast as she could!!

    LOL :)

    I am also a WSP shopper - for 4 years I have been taking the shipping up the tookus... What I don't get is why suppliers can't use your damn UPS account number to ship your stuff. Some of the suppliers I use now are doing that, but I wish they all would. Don't they know that they can save you $$$? Dammit.

    Just need to vent...drowning in "stuff"..long

    in Business Side of Things

    Posted

    Welcome back :)

    Have you tried etsy.com? I know their site is actually very affordable and starting to really grow. It's just like ebay, but every product on there is actually hand made - this may be something you can look into?

    Good luck with whatever you do - I know it really helps sometimes to just take a day and clean, clean, clean! I do that too - it cleans my area (and my head!)

    Web hosting and shopping cart

    in Business Side of Things

    Posted

    These threads are killing me - no offense to you personally Heather, but we have had probably 5 threads this last week on this very subject.

    On top of each page, there is a search feature that you can type in different words and get tons and tons of posts based on this very subject.

    Here is a thread that is just from the other day:

    http://www.candletech.com/forums/showthread.php?t=33651

    It has alot of helpful information in it about webhosting and when searching for the very same subject there are tons and tons of posts - but I only listed the first few that came up.

    Lots of reading - HTH

    (Also, when looking on this particular kind of thread, there are Google adwords that come up for different webhosts as well)

    Hershey's Cocoa Butter

    in Bath, Body & Cosmetics

    Posted

    Yes it was me that had that for sale and I got it from the same lady you guys are talking about on Soap Dish. She is great to work with and the cocoa butter is truly yummah! I just wish I would have been able to use it - but you know how it goes...

    You buy something because it is at a good price, then you don't know how to use it lol

    Shipping

    in Business Side of Things

    Posted

    Not alot of people know this, but if you ship any glass items they (UPS, Fedex, etc) almost always charge you extra and the shipper will tend to ship that package by itself (in case there is breakage so they can get a claim going).

    From the looks of your order, I would say that you probably have two packages coming, so in reality your shipping would be about 12.00 per box & that sounds right going north to south (or south to north or whatever lol).

    orders & shipping

    in Business Side of Things

    Posted

    Save your hand from writing and buy yourself a nice cash register that has PLU keys on it. You can program it right down to the exact product, size and scent you are selling and the X & Z tape can tell you all you need to know.

    I threw my book out the first year (never go back!)

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