ScentedLuxuries Posted February 16, 2011 Share Posted February 16, 2011 The first buckets of cream soap I got from WSP were creamy and soft, easy to work with. These last 2 have been hard as a rock, hard to work with and the kids don't seal correctly. One time of a bad batch I thought it was a 1 time thing, but then I got the second one and it too is bad. Bad as in dried out and hard as a rock. Anyone else have this problem? Who else sells the cream soap? I might need to get it from different supplier. Thank you. Quote Link to comment Share on other sites More sharing options...
Candybee Posted February 16, 2011 Share Posted February 16, 2011 Did you call them? I'd call and let them know what condition its in. If they do the right thing they should let you send it back for a refund or exchange. Quote Link to comment Share on other sites More sharing options...
ScentedLuxuries Posted February 16, 2011 Author Share Posted February 16, 2011 (edited) I have written them. Waiting to hear back. I really love the company, and I will continue to use them, but I really need the cream soap to be creamy. I am mainly curious if anyone else here has had this happen.The above should say LIDS - not kids. Typo. Edited February 16, 2011 by ScentedLuxuries Quote Link to comment Share on other sites More sharing options...
ScentedLuxuries Posted February 16, 2011 Author Share Posted February 16, 2011 I guess I will go to town and see if I can find a heavy duty mixer. I need to fill orders and can't really wait and do a return.If anyone else has had this problem though, I would be interested to know. Maybe I just got unlucky twice and these aren't the norm.I will check back later. Quote Link to comment Share on other sites More sharing options...
Noodle Posted February 16, 2011 Share Posted February 16, 2011 I still would call them. You shouldn't be expected to pay for something that is not as it should be. Quote Link to comment Share on other sites More sharing options...
ScentedLuxuries Posted February 16, 2011 Author Share Posted February 16, 2011 Well, I went to town and bought a big heavy duty mixer with different attachments. Going to get out the distilled water and see if I can cream it up. Quote Link to comment Share on other sites More sharing options...
ScentedLuxuries Posted February 17, 2011 Author Share Posted February 17, 2011 I haven't ever heard back from them yet. Hopefully soon. Quote Link to comment Share on other sites More sharing options...
Kitn Posted February 17, 2011 Share Posted February 17, 2011 It sounds like that batch didn't have enough liquid added. I hope they make it right for you. Quote Link to comment Share on other sites More sharing options...
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