Judy, USMC Posted December 9, 2009 Share Posted December 9, 2009 They have some fabulous prices on oils. I needed some more Carrot Cake and thought I would order some others that I didn't necessarily need ... but would take advantage of combining the shipping. I ordered a total of 6#.Got a UPS shipping notice saying the box weighed 4.3#. Went to the site - all the oils I ordered were shown to be in stock. So I sent an email asking which ones were dropped. No response.Well, I got the box this evening and the invoice had the Carrot Cake lined through with a notation of OUT. I ordered 2 of the Gransma's Spice Rack and only got 1. So I only got 3 out of 6# with no response to emails.Just checked their site again and they are STILL showing the Carrot Cake and Spice Rack as in stock. Maybe not updating the site is intentional ?!?!?!?Moral of the story - Don't trust the website!!!! Maybe ordering over the phone is the best way if you can get a live person to give you a quantity update. Quote Link to comment Share on other sites More sharing options...
jennyjo Posted December 9, 2009 Share Posted December 9, 2009 They also discontinue wax with no warning either...just removed it from the website. I am done ordering from him. Quote Link to comment Share on other sites More sharing options...
oakbrookcandles Posted December 9, 2009 Share Posted December 9, 2009 It was not of his doing. IGI will not produce the j360 anymore. They canned him without much notice. Quote Link to comment Share on other sites More sharing options...
Kitn Posted December 10, 2009 Share Posted December 10, 2009 (edited) That is so frustrating . I really dislike it when people operate like that . Edited December 10, 2009 by Kitn spelling Quote Link to comment Share on other sites More sharing options...
funkymonkey66 Posted December 10, 2009 Share Posted December 10, 2009 I haven't shopped EAC in 4 years since they screwed me on wax. Honestly I didn't even know they were still in business. Quote Link to comment Share on other sites More sharing options...
jennyjo Posted December 12, 2009 Share Posted December 12, 2009 (edited) I hear what you are saying Oakbrook, and I understand, but he still could have notified his customers instead of waiting for us to call when we need wax. Most suppliers post notification of a discontinued item. That is what upset me. He told me, "oh it was discontinued a couple months ago, a girl just came a bought the last few cases a week or so ago." Why didn't I know a couple months ago then? It would have given me a chance to get one last case to get through Christmas. It's the difference between a supplier who cares about his customers and a supplier who just sells supplies for some extra money. Okay, I am done venting now. I will stick with suppliers who earn their living from supply sales and care about my success. There are plenty of them out there. Edited December 12, 2009 by jennyjo Quote Link to comment Share on other sites More sharing options...
Noodle Posted December 12, 2009 Share Posted December 12, 2009 Well, that flat out stinks! I do not necessarily expect a company to constantly be updating their site. However, I do expect to know in advance that something is out of stock via email. Then I can have the option to change or cancel my order. Quote Link to comment Share on other sites More sharing options...
WillowBoo Posted December 18, 2009 Share Posted December 18, 2009 Even though he sells candle supplies, it's almost like area candlemakers are competition or potential competition to him as he also manufactures candles. It's weird! He's helpful but only to a point. Quote Link to comment Share on other sites More sharing options...
Judy, USMC Posted December 18, 2009 Author Share Posted December 18, 2009 Looks like the 2 oils I ordered and were Sold Out have been updated. Can't tell if it was the whole list of oils or just the 2 I emailed them about. Quote Link to comment Share on other sites More sharing options...
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