darlatoms Posted December 3, 2009 Share Posted December 3, 2009 Has anyone had trouble with Oregon trails?? I ordered a sample fragrance of Black Star Amethyst and it was great so I ordered an 8 oz bottle of the same fragrance. After making several 4 oz candles I noticed it didn't smell right at all. It was the fragrance it smelled horrible and the sample was a clear liquid but the second bottle was yellow liquid. I have sent two e-mails with no response and the phone number rings 3-4 times then goes to a fax machine or something. Any suggestions?? Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted December 3, 2009 Share Posted December 3, 2009 i have read of others having your same complaints..no response to emails, or phone calls..hope you can get it resolved... Quote Link to comment Share on other sites More sharing options...
Faerywren Posted December 4, 2009 Share Posted December 4, 2009 It seems people either have excellent results or horrible results with Oregon Trails. The oils and the customer service. I've ordered from them and it was great, but I'm wary to order again, because of all the negative things I've heard. Apparently, the good experiences happen less often than the negative ones.~Julia Quote Link to comment Share on other sites More sharing options...
Judy, USMC Posted December 4, 2009 Share Posted December 4, 2009 (edited) I think it may be because it is a smaller "mom & pop" type business. I was playing telephone tag with them this past spring trying to get a couple of oils. IF I REMEMBER CORRECTLY, the phone was in the shop and she wasn't out at the shop that much when I tried to call. Don't think there is any type of a staff or employees. I may be wrong ~ but that's the feeling I got. So if the lady I spoke with is out of town or ill you may not readily get her. I was very satisfied with the quality of the oils. Shipping from Oregon to North Carolina was 9 days via UPS ground. Edited December 4, 2009 by Judy, USMC Quote Link to comment Share on other sites More sharing options...
bells4shells Posted December 4, 2009 Share Posted December 4, 2009 I've ordered from them several times and have never had a problem. Not saying that something couldn't have happened, but I hope it gets resolved! Quote Link to comment Share on other sites More sharing options...
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